Crisis Manager

19 hours ago

Hemel Hempstead, United Kingdom Herts Mind Network Full time

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of **Hope, Empathy, Respect, Integrity** and **Excellence**and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

**Job title: Crisis Manager - Nightlight
Reference**:113
**Salary scale**:£39,000 - £42,000
**Contracted hours**:37.5 hours per week including evenings and weekends
**Working base**:Crisis Centre - Hemel Hempstead
**Reports to**:Head of Crisis
**Contract**:Permanent

We have a vacancy for a Crisis Manager to join our Nightlight Crisis Service team.

**About the Project
**Hertfordshire Mind Network’s (HMN) Crisis Services for adults (18+) are rapidly expanding and is increasing service delivery of out of hours mental health crisis support throughout Hertfordshire. The NightLight Crisis Service is proud to provide urgentsupport, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline,A&E Liaison, Daylight, Crisis Cafes and 24/7 Crisis Centre.

We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team,you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy aswell as encourage and facilitate positive steps towards management of crisis and recovery.

**Purpose of Post
**To ensure a high quality mental health provision of a 7 days per week Crisis Centre, 4 Crisis Cafes, helpline and A&E support.

You will provide management support to Team Leaders and Senior Workers, and be accountable to the Head of Crisis. You will ensure the provision is safe, effective and person centred, be accountable for achieving KPI’s, data reporting to Commissioners andthe wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.

**We offer**:

- Annual leave entitlement of 22 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Interviews to be held week commencing 12th December**

**Interested?**

**Equal Opportunities**

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspectivethat employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

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