QA Lead

**QA Lead**- London**

Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy, technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows for all.

**About our role**:
Slalom is looking for a Quality Assurance Lead to help establish and grow this practice within Delivery. This role requires working with project teams and leadership to define test strategy and approaches, as well as driving implementation across a variety of Slalom clients.

At Slalom, Quality Assurance is dedicated to maximising the value and effectiveness of our delivery teams by bringing modern, innovative testing techniques and tools to our solutions and our clients. We embrace collaborative, agile testing processes and focus on enabling whole-team ownership of quality.

**Responsibilities**:

- Own and evolve Slalom London’s QA capability — define best practices, standards, and frameworks, ensuring consistent, high-quality delivery across projects.
- Lead quality and testing strategy for complex client projects across a range of industries, with a focus on Salesforce-based solutions such as Service Cloud and Field Service.
- Manage and coordinate QA teams across multiple engagements, including onshore, nearshore, and offshore resources.
- Shape and govern test approaches from initial planning through to delivery and closure, ensuring risk-based, value-driven quality assurance.
- Provide QA governance and oversight — review and assure test strategies, plans, and execution across client projects.
- Partner with product managers, delivery leads, and engineering teams to ensure alignment between delivery and quality objectives.
- Lead defect triage, monitor progress, and deliver actionable quality metrics to both project and client leadership.
- Drive continuous improvement in QA practices by introducing new tools, methods, and automation opportunities.
- Mentor and coach QA professionals, building their skills and supporting career growth.
- Support recruitment and onboarding of new QA team members to grow the practice.
- Act as a thought leader — representing QA in internal communities, client discussions, and industry events.

**What You’ll Bring**:

- Proven experience as a Test Manager, QA Lead, or Capability Lead on large-scale enterprise projects.
- Strong track record in building and maturing QA practices in consulting or in-house delivery organisations.
- In-depth knowledge of Agile methodologies (Scrum, Kanban) and tooling such as JIRA, Confluence, Azure DevOps, and Zephyr.
- Deep understanding of multiple testing disciplines — functional, integration, regression, UAT, performance, and automation.
- Strong background in QA governance, reporting, and stakeholder engagement.
- Familiarity with SQL, XML, JSON, API testing (Postman, ReadyAPI) and automation tools (Tricentis, Provar, Copado Robotics Tester).
- ISTQB Foundation certified; ISTQB Advanced Test Manager or equivalent desirable.
- Skilled mentor and team leader, with experience uplifting capability across a QA function.
- Optional - Experience in Salesforce testing, including Service Cloud and Field Service, and in setting test strategies across complex integrations.

We have a question for you - and it’s something we’re passionate about. Can you imagine a world in which you can truly love your life and your work? Well, we have some good news - creating that world and making this vision a reality is what we get out of bed for; it’s our north star.

But what do we really mean when we talk about loving your life and your work? Let’s look at the ways in which we help our team members to achieve this - and the ‘how’.

**Deep connections, better outcome**

We have deep relationships with leading technology partners, and they love us for our innovative and outcome-based approach. Our people are passionate about solving our clients' problems using the tech that’s the best solution for them. What’s more, we’re there to work side-by-side with our client teams to enable them for success long after we’ve gone. We’re all about momentum that outlasts us.

**Flexibility**

Life is busy, and we understand that. Our team often juggles work, family, personal commitments, and crucial client obligations. We prioritise supporting our people in balancing what matters to them while ensuring we meet our client commitments. Flexibility is key, as we sometimes need to adapt to meet client needs. This way, our team can work on high-impact projects they’ll love, knowing they have the flexibility to manage their personal and professional li