Customer Contact Advisor

2 days ago

Norwich, United Kingdom Norse Group LTD Full time

**Customer Contact Advisor (nights)**

**Salary**: £25,136.58 pro rata

**Location**: Norse Group Head Office - Unity Place, Norwich, NR6 6JA

**Hours Per Week**: 21

**Shift Pattern**: Monday to Sunday: 19:00 to 07:00, (2 nights on, followed by 6 Shifts off rotation)

Our Norse Group TFM Division are a lead Facilities Management services provider across Norfolk, specialising in a range of Soft and Hard TFM services on behalf of Norfolk County Council. We are seeking a Contact Centre Advisor to provide customer service support within the Facilities Management division based at our Head Office (Unity Place) in Norwich.

The contact centre operates 24 hours a day, 365 days a year and the main objective being to provide 24/7 customer contact support to all clients, from both residential and commercial properties across all divisions within the TFM Contract.

**The main responsibilities are**:

- To work 12 hours nights shifts, from 7pm to 7am, 2 nights on, 6 nights off
- Identify the eligibility of an emergency and escalate as a call out as and when required
- Enter details of all enquires onto our bespoke database & update records accordingly
- Document all information according to standard operating procedures and follow instructions
- Manage lone worker functions ensuring any missed calls are escalated to the on-call manager
- Conduct general administrative duties
- A feature of this role is the flexibility to be available to support the business 24/7 for infrequent situations such as severe weather conditions or unplanned surge of incoming calls as well as covering bank holidays, Christmas, annual leave, sickness & weekends.

**Skills and Experience required**:

- Knowledge of Microsoft Office & are computer literate
- Understanding of operational workplace methods and practices relevant to Norse
- Excellent interpersonal and communication skills with a professional and polite manner
- Excellent customer service skills, confident and assertive whilst maintaining confidentiality, tact and discretion
- Organised with a methodical and pragmatic approach to work, flexible and adaptable with excellent problem-solving skills
- Ability to work under pressure, prioritising workload with a high level of accuracy and attention to detail
- Decisive with the ability to take proactive action and act on own initiative
- Ability to lone-work but also support and work as part of a team

**Our Offer**:
All of our employees benefit from our company pension scheme and annual leave allowance, and this will be combined with a number of local benefits and the opportunity for progression and development within a national organisation.

**_We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination._

  • Customer Contact Advisor

    1 week ago

    Norwich, United Kingdom Norse Group LTD Full time

    **Customer Contact Advisor (**Saturday) **Salary**: £25,136.58 pro rata **Location**: Norse Group Head Office - Unity Place, Norwich, NR6 6JA **Hours Per Week**: 8 **Shift Pattern**: Saturday 9am - 5.30pm Our Norse Group TFM Division are a lead Facilities Management services provider across Norfolk, specialising in a range of Soft and Hard TFM services...

  • Customer Contact Advisor

    1 week ago

    Norwich, United Kingdom Norse Group LTD Full time

    **Customer Contact Advisor (Nights)** - **Salary**: £25,136.58 pro rata - **Location**: Norse Group Head Office - 280 Fifers Lane, Norwich, NR6 6JA - **Hours Per Week**: average 21hrs - **Shift Pattern**: Monday - Sunday rotation: 2 nights on, 6 nights off. 19:00 - 07:00 Our Norse Group TFM Division are a lead Facilities Management services provider across...

  • Customer Contact Advisor

    12 hours ago

    Norwich, United Kingdom Norse Group LTD Full time

    **Customer Contact Advisor (Evenings/nights)** **Salary**: £25,136.58 pro rata **Location**: Norse Group Head Office - Unity Place, Norwich, NR6 6JA **Hours Per Week**: 28 **Shift Pattern**: Monday to Sunday: 17:00 to 01:30am (4 shifts on, followed by 4 Shifts off rotation) Our Norse Group TFM Division are a lead Facilities Management services provider...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom Soter Professional Services Ltd Full time

    **Offering an excellent rate of pay, superb training,a range of great benefits and a friendly working environment, we have an exciting opportunity for a number of Customer Service Advisors to join our team in our Norwich Contact Centre.** Soter Professional Services manages ancillary insurance products for the broker, insurer and affinity markets. Working...

  • Customer Advisor

    2 weeks ago

    Norwich, Norfolk, United Kingdom Kingfisher Full time £20,000 - £26,000 per year

    OverviewCustomer Advisor - DecorPart time - 20 hours per week Permanent Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.71 per hour B&Q Norwich Boundary RoadWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create...

  • Customer Service Advisor

    2 weeks ago

    Norwich, United Kingdom Jarrold Logistics Full time

    **Customer Service Advisor** **Full time - 40 hours over 5 days** A fantastic opportunity has arisen for a full-time Customer Service Advisor to join the fantastic Jarrold Logistics team at our Distribution Centre in Long Stratton. Our Customer Service Advisors are often the first point of contact with our customers and therefore ambassadors for the...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...

  • Customer Service Advisor

    4 days ago

    Norwich, United Kingdom Motorvogue Full time

    Customer Service Advisor Here at Motorvogue we have a number of full time exciting opportunities for Customer Service Advisors to join us to be part of our growing team in Norwich. As part of our new Group Contact Centre team, you will speak to a wide range of customers over the phone every day (both inbound and outbound) and will look to not only answer...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom The Ardonagh Group Full time

    **Customer Service Advisor - Norwich - ARD1091865** AIB Our **Customer Service Advisor**are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market...

  • Customer Service Advisor

    1 week ago

    Norwich, United Kingdom Flagship Group Full time

    Are you passionate about delivering outstanding customer service? Do you thrive in a dynamic and supportive environment? If so, we want you to join our team at Gasway as a Customer Service Advisor! This role is a part time, fixed term contract until 31st of July 2026 Working hours: Saturday and Sunday 08:00am - 17:00pm Key Responsibilities Provide excellent...