Client Relationship Support

1 week ago


Manchester, United Kingdom Uniserve Full time

This is an exciting opportunity for a dynamic individual to join the CRM team in Manchester. Here at Uniserve, we love to develop our colleagues and we will give you excellent opportunities to grow your career.

You will manage a portfolio of established clients, ensuring customer satisfaction, retention, and the development of additional business opportunities with them.

**Key Responsibilities**
- Assisting with client retention for defined customers
- Booking appointments for the Client Development Team
- Generation and development of sales leads/telesales
- Ensuring CRM tool is kept up to date
- Liaising with all Business Units to ensure client tariffs are updated
- Completing Requests for Quotation (RFQ) with assistance of Business Unit leaders and procurement teams
- Assisting with promoting and selling of all products within the Group
- Ensuring all client quotations are followed through to completion, with all statuses recorded in the National CRM System
- Provide clerical support to Client Development Team and Senior Management

**Skills, Knowledge and Expertise**
- Experience of working within International Trade Administration (Incoterms)
- Excellent communication skills
- Ability to build good relationships
- Confident using MS Office
- Ability to work to deadlines
- Excellent attention to detail
- Team player
- Ideally some logistics experience in either Sea, Air or Road, but not essential

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manchester, M23 9FT: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- International Shipping: 1 year (preferred)

Work Location: In person

Reference ID: Client Relationship Support (Manchester)



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