Client Relationship Executive

2 days ago

Manchester, United Kingdom DA Languages Ltd Full time

We are currently looking for a Client Relationship Executive to assist in continuing to expand an already successful Client Account Team.

Reporting to the Client Account Manager, you will have real and rare opportunity to join a highly ambitious, expanding private equity backed business with significant career value.

**About the Role**

The role of Client Relationship Executive will require an ability to prioritise a varied workload and solve problems, including processing client queries and complaints. It is essential that you also have a good telephone manner and can communicate professionally at all times.

**Main Duties Include**

Building and maintaining relationships with clients and key personnel within Client companies.
- Conducting business reviews to ensure clients are satisfied with their service.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Dealing with day-to-day queries
- Complaints handling
- Using in house system
- Using excel to generate reports

**Key knowledge, skills required**
- Excellent customer service skills
- Excellent oral and written communication skills
- Problem-solving skills
- Good knowledge of Outlook, Excel, Word.
- Work as part of a team and independently
- Ability to take instruction and carry out tasks efficiently and to a high standard
- Good time keeping

**What’s in it for you?**
- Career progression opportunities in a fast growing business
- Flexible working post-training (4 days a week in office, 1 day at home)
- 22 days annual leave plus bank holidays
- Free breakfast, fresh fruit and tea & coffee provided daily
- Part of Manchester Liftshare Community platform
- Exclusive access to PerkBox, a discount site that offers retail discounts for stores such as ASOS, H&M, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and more
- Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions

Our office is a friendly, diverse, and welcoming place. However, this is counterbalanced by a busy environment that requires determination and a hard-working attitude. We value individuals who possess a strong work-ethic and sense of community, but who also carry themselves with confidence and professionalism.

**Job Type**: Permanent

**Salary**: Up to £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Manchester

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