Learning Coach

**ABOUT US**

Pitman Training is a UK SuperBrand, with over 180 years of experience in supplying Career focused training.

Our diplomas and courses are self-paced,and designed to give our students the flexibility to study at times that suit and fit their lifestyle - either at in-centre, online, or a mixture of both.

Throughout, they have the support of our in-house Learning Coaches for queries, guidance, motivation and encouragement in order to help them achieve their goals - and that’s where you would come in

Alongside our commitment to helping our students achieve their career aspirations, we also host a wide range of e-assessments in our training centre which formulates a large part of the Learning Coach role.

**ABOUT THE ROLE**

As a Pitman Training Learning Coach, you will be primarily responsible for:

- Overseeing and co-ordinating a diary of e-assessments contracts, seeking opportunities to maximise these where possible.
- Ensuring that all our Pitman Training students are supported, motivated and encouraged throughout their learning journey.
- That exceptional customer service is provided at all times.

On a daily basis you will be conducting, but not limited to the following tasks:

- Manage, download, administer and invigilate high stake examinations, ensuring all policies are adhered to.
- Provide support throughout our student’s learning journey, for all queries in relation to their studies, ensuring resolution.
- Responsible for student welfare, developing rapport, celebrating student’s success.
- Motivating and encouraging students to help them reach their career and training goals.
- Monitor student progression, and where students face learning barriers, conduct discussions to aid completion.
- General Administration and record keeping, ensuring high levels of accuracy.
- Attaining specific performance KPIs to ensure the highest standards and performance.
- Assisting with the continued generation of content for social media platforms.
- Sharing in the responsibility and management of the day to day running of the training centre.
- Undertaking any other duties reasonably requested in the delivery of the companies’ objectives.

You will be working closely with the existing team to constantly maintain and improve our services, and this is an exciting opportunity to become part of a passionate team and growing business.

**The Person**
- Passionate about helping others
- Experience in administration, customer-focused environment, or other related role
- Excellent problem solving skills, with the ability to use initiative
- Confident in using IT to download software and troubleshoot
- Self
- motivated and willing to learn new skills
- Good communication and interpersonal skills
- Excellent attention to detail with a high level of accuracy
- Highly organised, with the ability to prioritise workload, and a proven ability to work with little supervision
- An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals
- Proficient in Microsoft Office suite essential
- Bonus if you have any accounting/medical or legal knowledge
- Pitman Training Diploma or relevant qualification (desirable but not essential).

Whilst these skills are important, it is personality and attitude that is key for this role, and you will need to have a genuine interest in people and their professional development journey.

**Hours of work**:
37.5 hours per week, on a shift pattern. Mostly 8:30 - 5:00 and including some evenings until 8 pm and Saturdays.

This is a full time on location position.

**Benefits**:
Opportunity and encouragement to qualify on our nationally recognised courses and diplomas at any time, fees paid on your behalf.

Starting Salary £21k increasing to £22k on successful probationary period

Bonus scheme.

Access to a health care scheme, and Life Assurance after a 6-month probationary period.

25 days’ annual leave, plus Bank Holidays.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Life insurance
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newcastle upon Tyne, NE1 1JF: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any accounting/medical or legal knowledge?
- Do you have experience in admin, customer focused environment?

**Experience**:

- Microsoft Office Suite: 2 years (required)

Work Location: One location