Learning Coach

**ABOUT US**

Throughout, they have the support of our in-house Learning Coaches for queries, guidance, motivation and encouragement in order to help them achieve their goals - and that’s where you would come in Alongside our commitment to helping our students achieve their career aspirations, we also host a wide range of examinations in our training centre which formulates a large part of the Learning Coach role.

ABOUT THE ROLE

As a Pitman Training Learning Coach, you will be primarily responsible for:

- Ensuring that all our Pitman Training students are supported, motivated and encouraged throughout their learning journey.
- That exceptional customer service is provided at all times.
- The main daily responsibilities of the role include, but are not limited to, the following tasks:

- Managing, administering and invigilating high stake examinations, ensuring all policies are adhered to.
- Provide support throughout our student’s learning journey, for all queries in relation to their studies, ensuring resolution.
- Working alongside students 1 to 1 where they require extra support with elements of their course
- Motivating and encouraging students to help them reach their career and training goals.
- Monitor student progression, and where students face learning barriers, conduct discussions to aid completion.
- Provide job-seeking assistance through the running of mock interviews and CV clinics
- Celebrating student success including through facilitating Graduation Ceremonies for students who have completed their studies
- General administration and record keeping, ensuring high levels of accuracy.
- Assisting with the continued generation of content for social media platforms.
- Sharing in the responsibility and management of the day to day running of the training centre.
- Undertaking any other duties reasonably requested in the delivery of the companies’ objectives.

You will be working closely with the existing team to constantly maintain and improve our services, and this is an exciting opportunity to become part of a passionate team and growing business.

The Person
- Passionate about helping others
- Previous experience in administration, customer-focused environments, or other related roles
- Excellent problem-solving skills
- Confident in using IT
- Self-motivated and willing to learn new skills
- Good communication and interpersonal skills
- Excellent attention to detail with a high level of accuracy
- Highly organised, with the ability to prioritise workload, and a proven ability to work with little supervision
- An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals
- Proficient in Microsoft Office suite essential
- Bonus if you have any accounting/medical or legal knowledge
- Pitman Training Diploma or relevant qualification (desirable but not essential).
- Whilst these skills are important, it is personality and attitude that is key for this role, and you will need to have a genuine interest in people and their professional development journey.

Hours of work:
37.5 hours per week, on a shift pattern. Mostly 8:30 - 5:00 and including one evening every other week until 8 pm and alternate Saturdays 10:00 - 4:00

This is a full time on location position.

**Benefits**:
**Supplemental Pay**
- Pitman Training Group operate a performance - related bonus scheme after a period of training.
- Opportunity and encouragement to enrol on our nationally recognised courses and diplomas at any time, fees paid on your behalf.
- Starting Salary £21k increasing to £22k on successful probationary period
- Access to a health care scheme, and Life Assurance after a 6-month probationary period.
- 25 days’ annual leave, plus Bank Holidays.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Life insurance
- Private dental insurance
- Private medical insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Newcastle upon Tyne, NE1 1JF: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any accounting/medical or legal knowledge?
- Do you have experience in admin, customer focused environment?

**Experience**:

- Microsoft Office Suite: 2 years (required)

Work Location: In person