Junior Customer Service Assistant

6 days ago


Leeds, United Kingdom CLIENT FIRST GROUP HOLDINGS LIMITED Full time

**Role Overview**

As a Junior Customer Service Assistant, you’ll be the first point of contact for customers and clients, providing support, answering queries, and representing our brand in a professional and friendly manner. This is a fantastic opportunity for someone looking to begin their career in customer service within a vibrant marketing environment.

**Key Responsibilities**
- Assist customers with product or service-related questions
- Resolve complaints with empathy and professionalism
- Collaborate with marketing and sales teams to ensure smooth customer experiences
- Update internal systems and customer records accurately
- Provide feedback to improve services and customer engagement strategies
- Attend training sessions to stay up to date on company campaigns and products

**Requirements**:

- No previous experience required - full training provided
- Excellent communication and interpersonal skills
- A positive attitude and willingness to learn
- Strong organisational skills and attention to detail
- Ability to stay calm under pressure and resolve issues effectively
- Basic IT skills (Microsoft Office; CRM knowledge is a plus)
- A team player who thrives in a fast-paced environment

**What We Offer**
- Ongoing training and development
- Clear career progression paths
- Supportive team culture
- Incentive schemes and team rewards
- Exposure to exciting marketing campaigns and clients
- Regular team socials and networking events

Pay: From £30,000.00 per year

Additional pay:

- Bonus scheme
- Yearly bonus

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

**Location**:

- Leeds LS1 4DW (required)

Work Location: In person

Application deadline: 13/07/2025
Expected start date: 14/07/2025



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