Junior Customer Service Agent
2 days ago
**Role Overview**
As a **Junior Customer Service Agent**, you will be a vital point of contact, managing customer enquiries related to marketing campaigns and services. You will ensure customers receive timely and accurate information, contributing to excellent client satisfaction.
**Key Responsibilities**
- Provide clear information about our marketing services and ongoing campaigns
- Record and update customer data accurately in CRM systems
- Assist in resolving basic issues or escalate complex queries to senior staff
- Support the marketing team by collecting and relaying customer feedback
- Maintain a positive and customer-focused approach at all times
**Skills and Qualifications**
- Excellent communication and interpersonal skills
- Friendly, patient, and customer-focused attitude
- Good organisational skills and attention to detail
- Ability to work effectively in a team and under pressure
- Previous customer service experience is desirable but not essential
- Willingness to learn and grow within a marketing environment
**What We Offer**
- Comprehensive training and ongoing professional development
- Opportunities for career progression within customer service and marketing
- A supportive and collaborative working environment
**Ready to kickstart your career in customer service within the marketing industry?**
Pay: From £30,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
**Location**:
- Leeds LS1 2HL (required)
Work Location: In person
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