Medical Administrator

**About us**

The surgery is open 8am - 6pm Monday to Friday. Our phones are busy all the time. We only handle emergency calls between 8am - 8.30am and also between 5.30pm - 6pm.

The administration structure is headed by the business manager and the deputy practice manager. There is an office/workflow manager and 15 further medical administrators, both full & part time in addition to these vacancies.

We have a dedicated prescription line where patients leave messages with their requests - these messages are converted to.wav files and arrive in our generic mailbox to be processed throughout the day.

We also offer many services via our website including online GP request forms available morning and afternoon, we accept online admin enquiries and medication reviews.

We use Vision Online Services for repeat prescriptions. We have automated check-in machines along with a mobile check in app and a TV in the waiting room.

We are a paperless practice therefore the majority of our work is done electronically in compliance with Data Protection guidelines. There is a dedicated practice secretary who handles typing, referrals, private non-nhs work, fee collection, invoicing etc.

The whole surgery has recently been refurbished benefitting from a large staff common room/kitchen.

There is a dedicated and free car park behind our building and direct bus links outside the front of our building.

The Murray Square shopping area is across the road for local amenities.

**Medical Administrator**

The Murray Surgery in East Kilbride provides general medical services to over 13,000 patients. There are 6 resident GP partners supported by a full team of associated healthcare workers such as Advanced Nurse Practitioners, Pharmacists, Mental Health Worker, Community Support Worker, Occupational Therapist and Practice Nurses. We are a teaching practice looking after senior/junior specialist registrars, FY2s, medical students and also train the GP trainers. We also have trainee ANPs and run medical admin apprenticeships. We are one of the largest surgeries in the area, in independent premises.

The medical administrator plays a pivotal role in ensuring that the surgery’s precious clinical resources are correctly allocated. They are instrumental in ensuring that patients are seen by the right clinician in the right timescale. Staff are the first point of contact that patients and visitors have with the surgery.

**Responsibilities**:

- Reception Duties
- Call Handling
- Administration including:

- processing Docman (software for handling electronic documents),
- Mailmanager (software for handling test results and communicating with GP messages to patients)
- Vision (patient records management software).
- Phoning patients, phoning hospitals to liaise over patient care, interacting with District Nurses to ensure patients are attended to.
- Answering the phone and making patient appointments
- New patient registrations, deducting patients who are transferring elsewhere, liaising with the health board practitioner services over patient registrations,
- child health surveillance,
- responding to lawyers letters as instructed by GPs,
- insurance reports, patients requesting copies of their records, etc.
- Downloading photographs from the generic mailbox and attaching to electronic records
- Prescription processing
- Care Home administration
- Vaccines and immunisations
- and much more.......

Qualifications:

- Excellent keyboard skills
- Good numeracy and the ability to understand simple maths equations
- A good level of logical thinking and ability to problem solve
- A desire to learn and progress
- The ability to follow instructions and take direction from more senior colleagues
- A courteous manner towards patients and colleagues alike
- Respect and consideration for colleagues and seniors
- A clean, tidy and business-like appearance (a uniform will be provided)
- Be calm and resilient when under pressure
- A well-modulated and polite telephone manner
- Good grammar and well-spoken
- A commitment to continued professional self-development with an understanding that integrity + effort + common sense = achievement

Must be:

- Able to collaborate and MUST be a team player
- Able to demonstrate energy and enthusiasm in supporting the core objective of the business ie. patient care
- Able to follow through on undertakings and ensure completion of tasks - being thorough and meticulous
- Able to work within a given protocol and after training, be able to make considered judgements when to deviate from that protocol.

**Job Types**: Full-time, Part-time

Pay: £24,500.00-£28,200.00 per year

Expected hours: 25 - 42.5 per week

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Sick pay
- Transport links

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- medical administration: 1 year (preferred