Billing Controller

We have a great opportunity for a Billing Controller to join our growing Finance team in our Bristol office. The main purpose of this role is to undertake all aspects of revenue control Billing for all practice groups in accordance with established operational processes and policies.

This is a permanent role with a hybrid working arrangement with some home working.

**Osborne Clarke**

Osborne Clarke is a future-focused international legal practice with over 300 Partners and more than 1,080 talented lawyers in 26 offices around the world*. Our three-dimensional approach to client service combines legal expertise, in-depth understanding of our clients and the sectors they operate in, together with insight into the global issues that are transforming the landscape of how we live, work and do business: Decarbonisation, Digitalisation and Urban Dynamics. Looking around corners to help our clients solve legal and business challenges, big and small, and harness the opportunities of change - together we'll be ready for what's next.

We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

**What you'll do**

Core responsibilities:

- Deal with and resolve client queries without reference to manager
- Find solutions for billing problems
- Work with suppliers to implement e-billing solutions
- Deal with large volumes of data input when required
- Develop and document billing procedures
- Deal with International queries
- Assist with the maintenance of rates
- Follow up unbilled Work In Progress and disbursements with Fee Earners
- Maintain accurate information held within Elite
- Support the Billing Manager and Billing team when required

Service Provision:
Undertake all aspects of Revenue Control work in line with agreed policies and procedures. Whilst you will have a particular focus (set out in 'Purpose of Job' above), you will share responsibility for the following (non-exhaustive) list of tasks for your allocated practice groups:

- Producing bills, processing credit notes, bill cancellations & write-offs
- Answering customer queries, responding quickly and appropriately to requests and ensuring that the relevant people are kept up to date on progress
- Carefully prioritise requests. Ensure that, if any non-standard work is undertaken, it does not negatively impact on provision of core services

**Key Skills**
- Self-motivated and proactive with the ability to work on your own initiative
- Ability to work collaboratively with colleagues across all aspects of the Revenue Control team and ensure that issues are addressed promptly, professionally, openly and constructively
- Ability to communicate and interact appropriately and constructively with customers and colleagues
- Ability to work with mínimal supervision and to identify and act on issues which need to be escalated
- Ability to follow policies & processes and assist with the design and implementation of new processes
- Good organisational, time management and prioritisation skills
- IT Literate
- Ability to work under pressure whilst paying attention to detail

**Salary and benefits**

We offer competitive salaries and generous benefits.

**For more information or to apply**

No agencies please.
- *Services in India are provided by a relationship firm_
- At _Osborne Clarke_ we value difference and encourage applicants from all social backgrounds, ethnicities, disabilities, gender identities, and sexual or romantic orientations. We want everyone to feel that OC is a place where you can be yourself and where you belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality._
- We support working families via a range of family and caring friendly policies and will accommodate flexible working where we can. We value the health and wellbeing of our people: for example, we're signatories to the Mindful Business Charter, have an active network of mental health champions and offer free initiatives and flexible benefits to all our people. _
- Being an inclusive employer is important to us. We have made a number of external commitments such as the Race Fairness Commitment and Women in Law Pledge, and are working with organisations like Stonewall to become a more inclusive employer. _
- Osborne Clarke is a Living Wage Employer, so we're committed to paying everybody in our business enough to live on and to enable them to save for the future._