Resource Administrator

2 days ago

Leicester, United Kingdom Showsec Full time

Showsec is recruiting a Resource Administrator to play a key role in our staff booking department, an essential support service for our operational activities.

Join us, and you’ll be part of a team that provides a key function to support the continued success of Showsec. This is a demanding and fast-paced role providing front-line service to the Operational Team, ensuring all events are staffed appropriately and adequately.

The Resource Booking Department is open seven days a week. The hours are set according to business needs and may vary throughout the year.

**What you will be doing**:

- Acting as the initial contact point for our Casual Workforce. Engaging and supporting casual workers & identifying their needs. Providing first contact resolution and building sustainable relationships and trust with our Casual Workforce
- Creative advertising on business communication platforms for upcoming and last-minute shifts
- Follow communication procedures guidelines and policies in handling Casual Workforce complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Managing shift change requests and cancellations as requested by your Team Leader
- Support and liaise with Operations Personnel

**What Showsec can offer you**:

- Salary of £21,500 per annum
- 37.5 hour working week
- 24 days holiday + 8 days public holiday
- Non-contractual bonus*
- Additional “holiday payment” equivalent to 2% of annual salary*
- Royal London pension scheme with excellent employer contribution
- Private medical cover (optional)*
- Access to key health and wellbeing services through an easy-to-use app
- Upon successful completion of the probationary period

**What we need from you**:

- Ability to work under pressure in a fast-paced environment
- Experience within a busy office environment is desirable
- Strong administration skills
- Excellent customer service skills
- Ability to prioritise own workload and work to tight deadlines
- Excellent communication skills at all levels
- Computer literate and competent at using Microsoft Office, ability to quickly learn to use bespoke staff booking systems is essential

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