Customer Service Advisor

2 weeks ago

Worthing, United Kingdom BD Full time

**Job Description Summary**: Join our dynamic team at BD, a global leader in healthcare innovation. As a key member of our Customer Services team, you will play a vital role in ensuring the highest levels of customer satisfaction as you will spend 90% of your time handling phone calls. You will contribute to the continued growth and success of BD by up selling and cross selling our diverse range of products. Reporting directly to the Customer Services Manager, this position is crucial in maintaining our reputation for excellence in customer care.

Our vision for Customer Service at BD
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.

**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a **maker of possible **with us

**Main responsibilities will include**:

- Handle a high volume of inbound calls, addressing customer inquiries and resolving issues efficiently
- Process customer orders and patient prescriptions with accuracy, adhering to internal service standards.
- Handle diary calls and manage stoma customisation requests.
- Build and maintain strong customer relationships, providing account management support.
- Manage returned goods processing and handle customer calls related to orders and general enquiries.
- Maintain and update the Customer Care database, ensuring data integrity and accuracy.
- Collaborate with the Warehouse and other departments to ensure seamless service delivery.

**About you**:

- A first experience in a customer-facing role is beneficial but not required.
- Confident computer user.
- Strong organisational skills, managing multiple tasks simultaneously.
- Good at building and maintaining relationships with diverse partners.
- A proactive mentality, identifying opportunities for up selling and cross selling.
- Meticulous, committed to maintaining high standards of accuracy and efficiency.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

**Primary Work Location**: GBR Worthing

**Additional Locations**:
**Work Shift**:

  • Customer Service Advisor

    2 weeks ago

    Worthing, United Kingdom Page Personnel Finance Full time

    **Client Details** Based in Worthing, our client is within the Retail industry. **Description** As a Customer Service Advisor your responsibilities will include: - Raise and issuing refunds where necessary whilst keeping accurate records. - Liaising with team leaders to feedback all issues to remain in line with operational processes. - Some manual...

  • Customer Service Advisor

    2 weeks ago

    Worthing, United Kingdom Fox Morris Group Full time

    Customer Service Advisor - Adur District Council We are looking for a **Customer Service Adviser **you will be based at**:BN11 1HA** **We are currently working with local authorities across the London area to help recruit for Business Support Officers,** **Your Role**: - answer incoming telephone enquiries for transactional calls whilst our permanent...

  • Customer Services Advisor

    5 days ago

    Worthing, United Kingdom Essential Employment Full time

    **Customer Services Advisor needed in Worthing £10.41 per hrPAYE - Reference:5215067** This role will involve: - Working in our busy Contact Centre, the duties will be to answer incoming telephone enquiries on our waste service and other transactional calls, including assisting customers claiming £150 energy rebate and with queries on elections...

  • Customer Service Advisor

    5 days ago

    Worthing, United Kingdom HSBC Full time

    Customer Service Advisor Some careers prize diversity more than others. If you're looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you inan exciting new direction, HSBC...

  • Customer Service Advisor

    2 weeks ago

    Worthing, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Dutch Speaking £28,000 - £30,000 Permanent Role If you're Dutch speaker and passionate about delivering excellent customer experience, this Customer Service role providing Technical Support could be your new role! My client is a highly respected manufacturer and distributor of high-end premium products for the home and on the go....

  • Post Graduate

    2 weeks ago

    Worthing, United Kingdom Page Personnel Finance Full time

    Our client based in Worthing are looking for a post graduate who is keen to get into the working world. They are a great start up company who can help develop your skills and train you up. They're looking for someone computer literate with good written andspoken English. **Client Details** Our client based in Worthing are looking for a post graduate who is...

  • Service Advisor

    7 days ago

    Worthing, United Kingdom Jago Consultants Ltd Full time

    Service Advisor - Worthing in West Sussex I am working with a Main Car Dealership in Worthing who are currently looking for a Service Advisor to join their growing team. Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service? About the position Salary is negotiable...

  • Retail Sales Customer Service Advisor

    2 weeks ago

    Worthing, United Kingdom O2 Full time

    **Location**:Worthing** **Hours**: 20hrs per week **Starting salary**: £10.41 per hour + lots of great benefits We’re looking for a **Part**-**Time Retail Advisor** to join #TeamO2 in **Worthing.**You don’t need to have years and years of retail experience or have worked in Telecoms before. We look for people who love having great conversations and...

  • Service Advisor

    7 days ago

    Worthing, United Kingdom Jago Consultants Full time

    **Job role - _Service Advisor_** **Location - _Worthing_** **Salary - _Dependant on experience (up to £34,800 OTE)_** I am recruiting for a very fast growing Prestigious automotive dealership in the **Worthing **area who are looking for an experienced **Service Advisor** to join their hugely successful dealership. **_Service Advisor job duties include:...

  • Service Advisor

    2 weeks ago

    Worthing, United Kingdom Jago Consultants Full time

    **Job role - _Service Advisor_** **Location - _Worthing_** **Salary - _Dependant on experience (up to £32,000 OTE)_** I am recruiting for a very fast growing family run automotive dealership in the **Worthing **area who are looking for an experienced **Service Advisor** to join their hugely successful dealership. **_Service Advisor job duties include:...