Customer Operations Representative

2 days ago

Kidlington, United Kingdom Arnett International Full time

We are seeking a detail-oriented and efficient Flight Operations Officer to join the team based within a busy and versatile Airport Terminal. The Flight Operations Officer will focus on the efficient handling of all aircraft movements and requests through London Oxford Airport. The role will be responsible for liaison with both flight crews and passengers, as well as other airport departments, to ensure effective and timely operations, whilst always providing excellent customer service.

**Salary**:£26,500.00
**Working hours: 6 days on 3 days off, early and late shifts (40hrs per week)**

**Key Responsibilities**:

- Plan and coordinate flight schedules.
- Ensure all operations comply with relevant aviation regulations and safety standards.
- Assist/Liaise with UK Border Force requirement
- Receive and greet all visitors, passengers and crew upon arrival at the airport terminal
- Maintain/disseminate all airport weather warning
- Communicate with flight crews and ground teams to ensure efficient operations.
- Assist in the preparation and management of flight documentation.
- Arrange and monitor all relevant flights for NASP/Screening
- Monitor and resolve operational issues, such as delays or cancellations
- Arrange and record ancillary services as requested by crews and or passengers
- Monitor all computer systems to ensure all customer requests are prioritised and dealt with promptly
- Prepare departure packs for outgoing crews, including weather information, NOTAMs, and ATC instructions
- Assist with airport emergency procedures as per the Aerodrome Manual
- Liaise with Ground Handling for information positioning of aircraft on the airfield, refuelling & related services
- Raise invoices and process payments for landing fees, fuel, and any additional services
- Control airfield access from the terminal building and manage all aspects of ground handling and customer service.
- Adhere to all health, safety, and welfare guidelines, reporting hazards and unsafe practices immediately.
- Any other reasonable request within the limits of your skills or experience.

**Desirables**:

- Strong written and verbal communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Flexibility to work in shifts as required.
- Attention to detail and ability to handle administrative tasks efficiently.

**Essentials**:

- Right to work in UK
- Hold a UK driving licence

**Job Types**: Full-time, Permanent

Pay: £26,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Overtime
- Weekend availability

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

**Location**:

- Kidlington OX5 (required)

Work Location: In person

Reference ID: 2256

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