Support Secretary

**Job overview**:
We have a full time vacancy to join the Obstetric team as a Support Secretary working within the Family Health division. Working as part of a team the post holder will support the provision of a high quality secretarial and administrative service to the Obstetric Consultants and associated activity within the department.

The working pattern is negotiable within the core hours on 0800 - 1600 Monday to Friday.

This post will be based either at City Campus

**Main duties of the job**:
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

You will be working as part of a team, providing a high quality audio typing service to Consultants and their teams.

You will be a conscientious and enthusiastic team player with excellent audio typing skills, good organisational and communication skills with a sound typing background. You will need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

You will be responsible for the audio typing and transcription of clinical correspondence within specified timescales. You will need to be a fast and accurate audio typist with a sound knowledge of medical terminology.

**Working for our organisation**:
Working as part of a team the post holder will support the provision of a high quality secretarial and administrative service to the Obstetric Consultants and associated activity within the department

**Detailed job description and main responsibilities**:
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert

**KEY JOB RESPONSIBILITIES**:Accurately transcribing from Winscribe digital dictation and Winscribe Speech Recognition digital dictation, outpatient clinic letters and miscellaneous clinical correspondence to a high standard with specified timescales.

Responsible for the production of discharge summaries, clinical papers and material for publication from either audio or copy typing.

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines

Undertake daily peer audit of clinical correspondence to ensure a high standard of accuracy and quality of work.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Liaising with outpatient administrator re. Appointments and necessary important clinical information to ensure patients are seen on their pathway without delay.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway

Ensure RTT patient data quality is accurate at all times

Adapt a flexible attitude to meet the needs of the service, taking into consideration each department’s unique specialty and the subsequent requirements of such specialist services.

Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.

Promote an open friendly working environment

Adhere to Trust policies and procedures relevant to your position.

Participate in a Personal Development Plan.

**Person specification**:
**Training and Qualifications**:
**Essential criteria**:

- 5 GCSE’s or equivalent C or above - must include English
- Computer literate
- Experience of Audio Typing

**Desirable criteria**:

- Can use Hospital systems i.e. Medway, Notis, Medical Office

**Experience**:
**Essential criteria**:

- Experience in using Microsoft Office and Outlook
- Demonstrates an understanding of patient / client confidentiality

**Desirable criteria**:

- Knowledge of 18 week RTT pathways
- Medical Terminology

**Communication and relationship**:
**Essential criteria**:

- Uses correct grammar and spelling
- Develop and build good working relationships
- Excellent verbal and written communication skills

**Analytical and Judgement skill**:
**Essential criteria**:

- Able to use judgement to make decisions in order to solve problems / enquiries
- Works in line with organisational goals, targets and objectives

**Planning/Organisation Skills**:
**Essential criteria**:

- Ability to plan and organise own time

**Physical Skills**:
**Essential criteria**:

- Frequent use of VDU equipment

**Other Requirements**:
**Essential criteria**:

- Remains calm and co-operative under pressure or in difficult and uncertain situations
- Highly motivated
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