Business Support Assistant

4 days ago

Kidderminster, United Kingdom Trueline Expanded Products Full time

**Job Brief**

You will serve as a point of contact for assisting the business with Administration duties and answering customer enquiries over the telephone and arranging deliveries to UK customers.

**Responsibilities**
- Answering incoming phone calls, taking messages, dealing with customer enquiries and following through where required (not limited to orders, delivery issues and initial complaints)
- Greet any visitors to the offices in a professional manner and provide refreshments when appropriate.
- Maintain the office filing/archiving system in both hard and electronic format.
- Updating transport costs in FMS
- Proactively assist with the smooth running of the department.
- Provide cover for goods inward/booking in of stock when required
- Manage/maintain goods in dashboard (not limited to chasing deliveries & notes, contacting suppliers and laisising with purchasing)
- Cross-reference invoices against Purchase orders and delivery notes ensuring both are uploaded to FMS
- Data entry for the accounts payable invoices to DEXT system (in-house training provided)
- Understand account statements and liase with accounts reguarding overdue payments/accounts
- Operate internal Business Management System (BMS) and assist in further development and improvement of the system. (Full training will be provided).
- Placing orders onto FMS system
- Sales Administration including updating customer price lists and distributing to the required personnel.
- Provide cover for the Business Support functions during absence
- Provide cover with controlling and booking UK deliveries, liaising with the customer and Production Manager regarding delivery

**Requirements**:

- Excellent organisational and multitasking skills
- Exceptional written and verbal communication skills
- Strategic thinker with sound negotiation skills
- Proactive, flexible and keen to learn
- Personable, friendly and Client facing
- Possess a collaborative mindset and work well as part of a team
- IT and MS Office proficient

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Kidderminster, DY11 7QN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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