Support Officer

6 days ago

Bebington, United Kingdom Claire House Children's Hospice Full time

**About Us**:
Claire House Children’s Hospice helps seriously and terminally ill children live life to the full by creating wonderful experiences and bringing back a sense of normality to family life. By providing specialist nursing and end of life care, as well as emotional support, Claire House helps families through some of the toughest times of their lives. It offers places for children to relax and enjoy themselves, whatever their age. At our site on the Wirral, they can have fun in our multi-sensory room, art room, hydrotherapy pool and jacuzzi. There is a separate wing complete with bar, sound system and Xbox for teenagers and young adults. Whilst their children are having fun, mums and dads get the chance to enjoy some much-needed time off together or the opportunity to spend time with their other children.

**In this role, you will**:

- Provide technical support to users for hardware, software and network issues.
- Diagnose and resolve technical problems efficiently.
- Utilize an IT ticketing system to log, track, and resolve user issues efficiently, ensuring accountability and improving service quality.
- Maintain accurate records of IT issues, solutions, and system configurations.
- Triaging and escalating tickets to other members of the team and Support Manager (ICT) where necessary.
- Ensure new starters have access to all the right IT equipment appropriate for their needs or job roles.
- Regularly communicate when incidents effect users or groups of users
- Train users on new software and hardware and provide ongoing support.
- Set up and configure new hardware, including computers, printers, and other devices.

**What we offer you**:
In addition to a competitive salary:

- Generous annual leave - 35 days including bank holidays
- Company pension scheme (up to 4% employer contribution)
- Life cover 2 x salary
- We want a happy and healthy workforce and offer flexibility, inclusion and free access to a wide range of wellbeing initiatives to support all staff both inside and outside of work
- Opportunity for hybrid working upon completion of probationary period
- Free on-site car parking
- Free eye sight test
- Cycle to Work Scheme

If this sounds like the role for you, please read the job description available via the Claire House website.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form available via the Claire House website.

If you would like more information, please contact:
**Closing date: 22 March 2025 at midnight**

**Interview date: 29 March 2025 - please make a note of this date, we will not be able to change it.**

This organisation’s recruitment and selection procedures reflect our commitment to equal opportunities and safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

**Job Types**: Full-time, Permanent

Pay: £29,500.00-£32,600.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Sick pay

Work Location: In person

Application deadline: 22/03/2025

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