Senior Family Stories Officer

**Full time**
**WC1N Central London with hybrid working**
**Role overview**
Are you a passionate storyteller and want to work with patients and Families at Great Ormond Street Hospital in sharing their unique lived experience, as part of a Family Stories Team? Then this is the role for you
**About the Role**
This role will manage the Charity’s patient family stories portfolio and play a leading role in ensuring that the right families and most compelling stories feature across our communications, events and fundraising initiatives, ensuring families have a positiveexperience throughout. Ensure that the Charity works with a broad range of families and patients at any one time, adhering to our equality, diversity & inclusion (EDI) commitments by demonstrating the Hospital’s national impact, the communities it serves andthe range of very specialised work that takes place at the Hospital. In addition, the role will lead on conducting sensitive interviews with patient families and write thorough family stories that demonstrate the impact of our funding areas, allocating andsharing them appropriately with the Charity.
**About the Team**
This role plays a central role within the Communications Department in ensuring that families’ stories are captured and managed in a thoughtful, compelling, and responsible way. As a member of the Family Stories Team, you will work closely with key Hospitaland Charity stakeholders and be instrumental in identifying and capturing a range of stories that support a patient & family engagement strategy. You will also be an active member of the wider Communications team and will contribute to a variety of excitingactivities and innovative complex projects, requiring a range of skills.
**About You**
We are looking for a highly efficient and passionate storyteller who enjoys working as part of a fast-moving team that works closely with GOSH’s patients and families, as well as with internal staff, donors, media, and celebrity supporters.
- Experience working with children and families in sensitive situations
- Proven track record of working in a hospital and / or fundraising organisation
- Exceptional communication skills: excellent written skills, ability to listen and clarify, to be tactful, diplomatic, and persuasive when providing advice
- Experience of effectively communicating with and influencing all levels of an organisation
- An understanding of, as well as the ability to maintain (for self and others), the confidentiality of personal data, including knowledge of relevant compliance and governance obligations
- A good understanding of the NHS, child health and the changing NHS environment
- Ability to effectively build relationships and use influencing skills in sensitive situations
- Ability to respond calmly to difficult and challenging situations
- Ability to carefully manage a range of stakeholders, often balancing competing views with tact to reach an amicable solution

**About the Charity**
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 600 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle themost complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children - and change the world. This extraordinary hospital has always depended on charitable supportto give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishmentof wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Recently awarded with a ‘Best Companies 2-star accreditation' and placed number 17 on the 2019 Sunday Times Best 100 Not-for-Profit Companies list - we offer a range of attractive benefits including; a flexible approach to working, 30 days holiday, life assurance,enhanced employer pension contributions, and a discounted season ticket loan.
**Our Commitment to Equality, Diversity and Inclusion**
We recognise that people from some backgrounds are under-represented in our workforce and across the wider Charity sector. In April 2021 we launched our ambitious three-year EDI strategy committing to becoming a more inclusive workforce, reflecting the diversecommunities that we work with and for and demonstrating this through all our areas of work.
**Our approach to hybrid working**
This role is based in our Central London office (WC1N, opposite Russell Square underground) with the option to work remotely up to three days a week.
Please refer to the full job description below for more information.
**How to Apply**
**Closing date**: 22nd July
Department Communications
Contract type Permanent
Hours 37.5
Salary £38,000 - £40,000
Ref: 134 171