Senior Sales

6 days ago


Oswestry, United Kingdom British Ironwork Centre Full time

We are looking for an experienced 'Sales & Customer Service Administrator' to join our award winning team at the British Ironwork Centre in Oswestry, Shropshire.

**The role will include but not be limited to**:

- Managing and converting incoming enquiries into sales
- Managing general customer calls & enquiries. Providing high levels of customer service & care.
- General sales & customer service related duties
- Investigating and solving customer issues, which may be complex or passed on by other members of the team
- Handling customer complaints, ensuring positive outcomes where possible combined with online reputation management
- Generating positive online citations
- Developing company sales processes
- Keeping accurate records of discussions or correspondence with customers
- Producing written information for customers
- Writing reports analysing the customer service provided, ensuring continuous improvement and streamlining of company processes
- Improving customer service procedures, policies and standards
- Learning about the organisation's products or services and keeping up to date with changes
- Supporting other areas of the business when required
- **Friendly, supportive and FUN working environment.**_

**Excellent remuneration package**

**Job Types**: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Oswestry SY11 4JH: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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