Senior Sales
6 days ago
We are looking for an experienced 'Sales & Customer Service Administrator' to join our award winning team at the British Ironwork Centre in Oswestry, Shropshire.
**The role will include but not be limited to**:
- Managing and converting incoming enquiries into sales
- Managing general customer calls & enquiries. Providing high levels of customer service & care.
- General sales & customer service related duties
- Investigating and solving customer issues, which may be complex or passed on by other members of the team
- Handling customer complaints, ensuring positive outcomes where possible combined with online reputation management
- Generating positive online citations
- Developing company sales processes
- Keeping accurate records of discussions or correspondence with customers
- Producing written information for customers
- Writing reports analysing the customer service provided, ensuring continuous improvement and streamlining of company processes
- Improving customer service procedures, policies and standards
- Learning about the organisation's products or services and keeping up to date with changes
- Supporting other areas of the business when required
- **Friendly, supportive and FUN working environment.**_
**Excellent remuneration package**
**Job Types**: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
**Benefits**:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Oswestry SY11 4JH: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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