Quality Monitoring Officer

2 weeks ago


Ipswich, United Kingdom TIME Appointments Ltd Full time

Our client, a global leading company in the financial services industry is currently recruiting for a quality monitoring officer to join their team in Ipswich.

This role will be delivering independent, objective, and consistent measurement of quality standards and investigating identified errors with a possible financial or reputational implication for the business and its clients.

**Key Duties**:

- Monitor and check work output for quality purposes and provide both verbal and documented feedback for the individual and team leader.
- Organise workload to meet regulatory and operational requirements.
- set and agree clear, realistic goals or objectives on action plans.
- Evaluate quality performance of individuals coached to assess if incremental improvement targets have been achieved.
- Attend meetings to share team and individual successes, common errors, and examples of how to address to increase quality scores.
- Support the business in the implementation of change from a quality perspective.
- Engage with individuals formally and informally regularly, to identify how development actions are progressing, provide help and guidance, motivate, and inspire to exceed quality target.
- Keep abreast of all new procedures by spending time in each of the different departments to assess how they are being implemented.

**Previous Skills & Experience**:

- Previous compliance or quality monitoring experience
- Excellent communication - written and verbal
- Analytic thinker, investigative skills, and problem solver
- Ability to make considered and reasoned decisions based on facts
- Ability to build rapport and maintain strong working relationships
- Ability to work as an effective team member - be co-operative, mentor, counsel, and support others
- Provide and receive constructive feedback in a positive manner
- Experience in using Microsoft office packages



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