Contact Centre Advisor
4 hours ago
**The Service & Team**:
This is an exciting opportunity for two full time, permanent positions in the Contact Centre. The role is in a fast paced, interesting and ever-changing environment where there is a great team spirit and staff have the opportunity to develop and learn new skills.
**The Role**:
If you like speaking to customers and go above and beyond to provide excellent customer service, then this is the role for you.
The main responsibility of this role is to help customers that contact the council with queries concerning changes and payment of their council tax.
As a member of the Customer Contact Team this role is vital in achieving the highest standards of customer service, ensuring the delivery of quality information, advice and promoting customer service excellence in line with the customer promise and philosophy.
Training covering all aspects of this role is provided by an experienced training team to ensure that staff have all the skills are required to be successful in the role. Ongoing support and mentoring is also provided once the initial training has been completed
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
**Working Pattern**:
The role is 37 hours a week working Monday - Friday
**What you’ll need to succeed**:
A passion for customer service and a drive to make sure that every contact from a customer counts. You must be able to work in a busy environment and have a “can do attitude” with an understanding what makes an outstanding customer journey.
**_Please read the role profile for the full details of this role attached below in this advert
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**What you’ll get in return**:
Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
- a competitive salary.
- a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
- a generous annual leave entitlement with the potential to purchase additional leave.
- A national award-winning employee health and wellbeing programme
- Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
**Additional Information**:
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached here.
We recommend saving a copy of this to refer to if you are invited to an interview.
**Application Process
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