Customer Success Executive
2 weeks ago
**Customer Success Executive**
Our mission is to become the #1 marketing services platform in the world. fatjoe sells productised services to marketing teams - services such as link building, content, digital PR and video.
**The Role**
You’ll be the friendly face of fatjoe for our clients making sure they’re onboarded smoothly, getting value from our services, and spotting opportunities for growth. This means:
- Running consultative onboarding calls
- Helping clients hit their goals with the right services
- Driving conversions and upsells
- Re-engaging past clients and building long-term relationships
**What We’re Looking For**
- 12+ months in client success, account management, or sales
- A people-first mindset with strong communication skills
- Comfortable running video calls and managing a busy schedule
- Proactive, positive, and commercially sharp
- Must be able to travel to events (all costs covered)
- _**Bonus**:_SEO knowledge of 1 year+_
**Your working day**
- Monday-Friday: 12pm-8pm
- Hybrid - WFH and also from our office in Cannock once a week
**What You’ll Get**
- £27,000-£29,000 + **uncapped commission**:
- Health cash plan + gym membership
- MacBook + all the kit you need
- 28 days leave + bank holidays + your birthday off
- Remote or office-based (Staffordshire HQ / Barcelona)
- Ongoing learning & development
**The Hiring Process**
- 30-min video interview
- Paid task (30-60 mins)
- Final in-person interview at our Staffordshire office
Pay: From £28,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Gym membership
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in Cannock WS12 2DB
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