Engagement Consultant Tees Valley

**About the role**:The Engagement Consultant will promote opportunities for learners to participate in sector training and qualifications supported by the Adult Education Budget. The role of the Engagement Consultant will be to provide a link between Triage and Jobcentre Work Coaches, Stakeholders and Key Partners, ensuring a regular flow of referrals on programme. The Engagement Consultant will facilitate awareness sessions to provide information on upcoming training, as well as completing eligibility checks to ensure learners are accessing the most suitable support.

**Role themes**: Relationships & Stakeholder Management | Quality & Compliance | People Motivation & Coaching

**Required criteria**:

- Performance driven with the ability to work to various targets including performance and quality measures
- Exceptional communication, marketing and networking skills
- Experience in employability, training, education or learning environments
- Ability to motivate and encourage people, identifying learning needs and matching these to available options
- Excellent time management and organisational skills with experience of being accountable for own work
- Technical skills including strong literacy and numeracy skills, good computer/technology skills and good written communication/record keeping skills
- Excellent communicator both verbal and written
- Applicants must be mobile throughout the region as this role will include travelling to premises across Tees Valley

**Desirable criteria**:

- Knowledge of welfare/benefits system
- Possess high standards and have excellent organisational skills, being able to prioritise workloads and deadlines
- Ability to work in a fast paced, target driven environment
- Proven track record in driving online growth (preferred).
- Experience in using current social media channels and tools in a business environment.
- Competent in using Microsoft Word, Excel and PowerPoint, with a working knowledge of database management

**About the successful applicant**:

- Thrive in a people-centric environment
- Interest in self-development
- Values driven
- Compassionate with a true desire for helping people succeed
- Continuous improvement mindset
- Sharing ideas and best practice will come naturally to you
- Will go the extra mile to get the job done to the highest of standards

**More details about the role**:

- Relationships & Stakeholder Management_
- To carry out engagement activities to raise awareness with external referral partners about the benefits of participating in certified training
- To be responsible for the lead generation and conversion to increase the number of people signing up to training.
- To build and foster long standing relationships with referral sources, such as National Careers Service, Jobcentre Plus, Local Enterprise Partnerships, Community Groups, Justice Services and other relevant organisations.
- Work as part of a team towards individual and contract targets
- Proactively identify new opportunities to recruit new learners
- To ensure that all data requirements are maintained, records are up to date accurate and deadlines for returns are made.
- Support with develop engaging social media and marketing content.
- Quality & Compliance_
- To maintain learners’ records to ensure audit and quality compliance that meets the needs of the contract holders
- To provide high quality awareness sessions, providing learners with detailed course information and conducting comprehensive assessments of starting points to aid the learning journey
- To process documentation accurately and timeously and work closely with the administration team to ensure appropriate information is collated for claim and statistical purposes.
- People Motivation & Coaching_
- Provide ongoing support for learners to engage in a variety of different and innovative ways
- Ensure a steady flow of referrals on programme by utilising marketing mediums, presentations and follow up phone calls.
- Assist learners upon completion of training to secure further learning and employment opportunities.
- Provide information, advice and guidance to learners to keep them motivated and engaged.
- **This is not an exhaustive list, additional duties may be required as deemed necessary by Triage.**_

**NB**: This job description is designed as guidance and there may be requirements to take on additional tasks to support the business as required. Your key tasks and responsibilities will be agreed with your line manager as part of the Triage performance management cycle. All applicants must obtain a Disclosure Check on successful appointment (cost reimbursed).

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person