Client Relationship Director

1 day ago

City of London, United Kingdom Morgan Spencer Full time

**Client Relationship Director - SME's - South Region**
**£50,000 - £80,000**
**Central London - hybrid working**
An exciting opportunity to join a newly structured team within a recognised Membership organization as an Client Relationship Director. You will support the growth of the Membership portfolio and work in collaboration with Client Relationship Managers to manageand deliver robust engagement plans
**The Role**:

- Achieve renewal, revenue upgrades and product targets
- Act as a trusted advisor to Members, offering expertise and insight while constructively challenging the effectiveness of their strategies
- Carry out research and analysis to identify commercial trends, issues and challenges relevant to Members and their sector
- Demonstrate the ROI of Membership
- Work with the Client Delivery Managers to ensure annual ROI statements are provided so Members can clearly see the value of their Membership.
- In conjunction with the Head of Client Relationship Management, analyse Customer Satisfaction Survey feedback regarding account management support and implement action plans to address areas identified as requiring improvement.
- Proactively provide feedback and ideas to assist Marcomms in creating tailored Member communications
- Provide feedback, evidence and recommendations to the Product team to help develop and amend current products and services

**Essential requirements**:

- Director level experience within Account Management/Client Relationship, ideally with a Membership background
- Experience managing and delivering revenue targets
- Able to influence at a senior level - CEO's etc.
- Able to challenge and have a consultative approach when dealing with members
- Commercially aware with an understanding of how different business models operate in a range of sectors
- Exceptional relationship building skills with the ability to demonstrate a strategic awareness
- Able to recognise and develop sales opportunities

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Morgan Spencer Limited, registered in England & Wales No: 4254114

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