Client Relationship Manager

2 weeks ago


City Of London, United Kingdom 360 TALENT LONDON Full time

Title: Client Relationship Manager - Luxury Maison (Flagship Store, Old Bond Street, London) Salary: Negotiable depending on experience (VERY Competitive) We are seeking an experienced Client Relationship Manager to join a leading global luxury house at its new flagship store opening soon on Old Bond Street in London. Reporting directly to the Client Relationship Director, you will play a pivotal role in shaping VIP client engagement and driving exceptional service standards across the Maison. Key Responsibilities Lead and develop a team of Client Relationship Specialists, ensuring excellence in client service and loyalty Support and execute strategic initiatives to strengthen VIP engagement and retention Build meaningful, long-term relationships with top-tier clients, including UHNW and VIP clientele Leverage CRM insights to drive commercial performance and coordinate high-value appointments Develop and deliver innovative client experiences, events, and engagement opportunities Uphold the Maison's brand values with professionalism, discretion, and attention to detail About You Proven experience managing client development teams in luxury retail or high-end services Exceptional clienteling skills with a high-touch, personalised approach Strong strategic and commercial mindset, with experience using CRM and reporting tools Calm, solutions-oriented, and able to thrive in a fast-paced, high-profile environment Warm, approachable, and highly professional, able to build trust with diverse clientele #J-18808-Ljbffr


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