Proposition and Service Lead

General information

**City**:London, UK

**Country**:United Kingdom of Great Britain and Northern Ireland

**Creation Date**:09-Oct-2025

**Employment Type**:Permanent

**Employment Type**:Full time

**Ref #**:1234571885
- Description & Requirements
- Role Title: Proposition and Service Lead
- Division: Broker & Client Distribution
- Department: Client Distribution
- Location: London
- Type: Permanent

About the Role:
The Proposition and Service Lead is responsible for developing and managing the service propositions for our clients. This role involves creating professional proposition collateral to support in winning and retaining business. Responsible for ensuring the delivery of high-quality services to meet client needs, enhancing the overall client experience. The Proposition and Service Lead will work closely with internal teams to align service offerings with business strategies and client expectations.

Key Responsibilities:

- Develop and manage product and service propositions to meet the needs of clients.
- Collaborate with internal teams, including Broker & Client Distribution, Underwriters, Claims teams, and Risk Engineers, to ensure the delivery of high-quality services in a timely manner.
- Identify opportunities for service improvement and innovation.
- Create and implement strategies to enhance the client experience.
- Focus on the production of high-quality proposition collateral to support new business bids, renewal proposals, stewardship reports and additional materials as required.
- Monitor and evaluate the effectiveness of service propositions and make necessary adjustments.
- Ensure compliance with all relevant regulatory requirements.
- Represent the company at industry events and maintain strong relationships with clients and key stakeholders.
- Provide training and support to internal teams on service propositions and client management.
- Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
- Skills and Experience:

- Proven experience in developing and managing bid/sales pitch and service propositions.
- Strong knowledge of P&C and Specialty products.
- Excellent interpersonal and communication skills.
- Ability to think creatively and solve complex problems.
- Strong project management skills.
- Willingness to travel for business as required.
- About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
- Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
- For more information, please follow the links below: