Credit Controller

**What's on the offer**:
**Salary Circa: £23,000 to £26,000 per annum (depending on experience)**

**Hours: 37.5 hours per week**
**Hybrid Remote working**
**Core Business Hours (10 am - 4 pm)**
**25 days plus 8 bank holidays**
**Enhanced sick pay**
**Wellbeing day**
**Perkbox**
**EAP (Employee Assistance Programme)**

The Credit Controller (Agent Liaison) will work as part of the wider Sales team to ensure the agent registration process runs smoothly. The role will be the regular point of contact with our partner Agents, with a key focus on agency payments and commissions. The post holder will also provide other administrative support to the Director of Business Development as required.

**1. Duties & Responsibilities**
- Improve quality and processes for delivery, with a focus on BSC platinum partners
- Responsible for ensuring that new agent contracts are set up quickly and in line with the approved BSC policies
- Establish policies that follow customer service best practices while ensuring customers submit payments on time.
- Support with the compilation and issuance of monthly commission statements
- Liaise with agents and the Student Finance Officer to investigate and resolve payment issues in line with each Agents terms & conditions, ensuring accurate and up to date records are maintained at all times.
- Maintain good working relationships with both colleagues cross the business and suppliers, projecting a professional image of the Company at all times
- Day to day support with the sales team mailbox and phone line
- Support the Sales function in team meetings by taking notes and following up on action items
- Manage agent inbox, and ensure urgent enquiries are sent to the respective Regional Managers.

**2. Internal & External Communications**
- Provide support to all teams across BSC as required, keeping the teams regularly updated on pertinent information
- Maintain an in-depth product knowledge of BSC’s portfolio of products in order to best understand how the role supports the needs of the Commercial, Finance and Operational Teams
- Support the Sales team with ensuring regular Product Knowledge training sessions by coordinating with the Group Academic Director
- Provide content to the monthly newsletter as required

Further Information

Job Skills Specific Role Requirements
- Intermediate Excel skills
- Minimum of 2 years prior experience within a Sales or Finance environment Desired Experience/Skills:

- Process improvement experience a distinct advantage
- Previous experience in a multi stream business preferred

At BSC, we expect all our colleagues to behave in ways that both support and promote our Vision, Mission & Values.
**BSC VISION**:_To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences. _
**BSC MISSION**:_By believing that “Great Things Start Here” and standing behind all that this means. If we believe it, our customers will achieve it_

**VALUES**
**Aim Higher**:We proactively make suggestions and solutions for challenges and opportunities.
**Collaborate**:We are team players -we treat everyone with respect and understand that we succeed
collectively, not as individuals.
**Communicate**: We communicate in a timely way with clarity, respect and transparency.
**Customer Focus**: We seek to provide consistent high-quality experiences that customers will remember.
**Team Focus**: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.
We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

**We are an equal opportunities employer and welcome all interest in joining our team. Successful applicants will undergo our safeguarding checks in line with our Safeguarding Children & Vulnerable Adults Policy & our**
**Recruitment Policy, including an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal records if applicable**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Work from home

Ability to commute/relocate:

- Birkenhead, CH41 1EU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales or Finance: 2 years (required)

Work Location: Hybrid remote in Birkenhead, CH41 1EU