Customer Service Advisor
1 week ago
**Customer Service Advisor (Out of Hours) x2**
**Lincoln LN2**
**£11.15 p/hr PAYE**
**Hours**:
- **Monday to Friday 17:00 to 23:00**:
- **Saturday 08:00 to 23:00**:
- **Sunday 08:00 to 23:00**
**Key Purpose**:
Working as a Customer Service Advisor, within the Care & Wellbeing Hub or Out of Hours Team to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
**Main Responsibilities**:
- **Provide an exceptional customer service experience to all customers**:
- Achieve your individual and team objectives and** KPI targets.**:
- Through effective call control, questioning and fact finding.
- Ensure all customers are dealt with courteously, fairly and without prejudice.
- Identify and prioritise urgent contacts and respond appropriately without delay.
- Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely.
- ** Build relationships** with colleagues, clients, professionals, and 3rd party organisations.
- Respond positively to change and take a flexible approach to all aspects of work.
**Skills and Experience Required**:
- English and Maths GCSE or equivalent or proven literacy and numeracy skills
- Relevant level 2, or above Customer Service qualification; Institute of Customer Service
- Experience of working within a social care function or demonstrates an understanding of and aptitude for of this type of work.
- Able to demonstrate substantial effective experience in either a face to face or telephone.
- Complaint Handling
- Ability to record information in a timely and accurate manner using electronic resources.
- Direct input into service specific IT systems
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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