Customer Services Advisors

This post is being advertised on behalf of SERCO.

We are looking for Customer Services Advisors. The post will be based at Serco Offices in Lincoln.

x3 full time permanent

x1 28 hour permanent

Post: Adult Care Customer Service Advisor, Adult Care Teams, Care & Wellbeing Hub

Location: Customer Serve Centre, Thomas Parker House, Lincoln

Contract Type:
x3 full time permanent

x1 28 hour permanent
- Please note during training you will be required to work 5 days a week for 3 weeks_

**Salary**: £20,300 FTE

Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Adult Care Customer Service Advisors you will ensure that we continue to deliver this incredibly important work here in Lincolnshire County Council.

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.

**The Opportunity**

These calls can be complex, sensitive and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.

**About you**

Excellent typing and sound IT skills are essential as you will be required to type and talk to ensure the contact is taken as efficiently as possible

**Where will I work?**

Our offices are based in Lincoln City Centre at Thomas Parker House, and we do offer agile working opportunities (a mix of Office and working at home) once you’re settled in and fully trained. The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you choose to drive.

**What hours will I work?**

**What training will I be given?**

You will be given a full Serco Induction and relevant training aligned to your role and ongoing development.

**What we offer**:

- Salary £20,300 per annum
- Competitive pension scheme; matched up to 6% and Life Insurance
- Agile working opportunities
- Career progression Scheme
- 25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
- Access to employee support services
- Inclusion in our Local Government Partnership Engagement activities throughout the year
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships.
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

**Why Serco?**

Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people’s lives.

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**About Serco**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

**_Fluency Duty_**:

- In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post._