Customer Service Advisor
2 weeks ago
**Customer Services Advisor** - Lincoln*
**Key Areas of Responsibility**
As the first point of contact for all incoming enquires to the Internal Sales Desk, as a Customer Service Advisor you will:
- Deliver a high standard of customer service
- Answer a high volume of incoming customer enquiries, providing information and advice of a high standard of customer service.
- Deal with queries and offering a resolution in a timely and professional manner.
- Process orders with a high degree of accuracy using the required system.
- Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders.
- Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role.
- Support the development and maintenance of up to date information and documentation for the sales and/or spares team.
- Be the first point of contact for the External Sales Team, offering support.
**Skills Required**:
- Able to demonstrate enthusiasm for and understanding of, a busy sales environment.
- High level organisational and time management skills and the ability to assess and manage priorities.
- Excellent customer service skills, with a genuine interest in helping customers.
- Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
- Excellent communication and interpersonal skills
- Ability to understand and retain basic product information.
- Ability to deal professionally and empathetically with callers and to manage complaints effectively.
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