Junior IT Support Technician

1 week ago


Havant, United Kingdom Qvis Global Full time

Qvis have an exciting opportunity for a** Junior IT Support Technician **to join the team.

Location: Havant, Hampshire

**Salary**: £20,000 per annum

**About Us**:
Qvis Lighting and Security is a family-owned business based in Havant and is a leading provider of CCTV, LED Lighting and Smart Home products. With a 20-year history, Qvis distribute recognised brands through established routes to market.

**Junior IT Support Technician - **The Role:
**Junior IT Support Technician - **Key Responsibilities:

- Act as a primary contact point for user support activities
- Manage problems and requests raised by users using JIRA Service Desk in a timely manner
- Directly deliver support and solutions to users where you can
- Recognise recurring problems and requests from across the IT landscape and propose solutions that can reduce, or eradicate them
- Set up user workstations with computers and necessary peripheral devices
- Install and configure appropriate software according to agreed specifications
- Provide guidance to users on how to operate their computer
- Perform troubleshooting to diagnose and find resolutions to problems
- Process new user requests and manage the modification or removal of existing accounts
- Basic data entry of new account requests for companies website and app
- Build and maintain telephony reports using the Akixi reporting platform
- Maintain the Horizon cloud telephony platform and managing the setup and removal of accounts when necessary
- Monitor the office network and relaying issues to managed service providers when necessary
- Maintenance of printers for all departments

**Junior IT Support Technician - **You:

- Excellent troubleshooting and problem-solving skills
- Excellent communication ability
- Outstanding organisational and time-management skills

Desirable:

- Good networking and Microsoft server knowledge
- Active Directory, Exchange, Print and File Server experience
- Good appreciation of internet security and data privacy principles
- End User Support / Service Desk experience
- Virtualisation knowledge

**Junior IT Support Technician - **Benefits:

- Private Healthcare Scheme
- Employee Assistance Programme
- Discounted Gym Membership
- Free onsite parking
- Company Pension Scheme
- Cycle scheme
- 32 days annual leave (inclusive of bank holidays)

To submit your CV for this exciting **Junior IT Support Technician **opportunity, please press ‘Apply’ now.


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