Customer Service Manager
7 days ago
**Title**: Customer Service Manager
**Salary**:Circa £50,000
**Location**: Camberley
**Benefits & Perks**:25 days holiday, up to 10% pension contribution, free parking, Monday to Friday - No Weekends
Are you an excellent multi-tasker with strong leadership skills? Do you have a passion for customer operations and an urge to drive efficiencies?
**Responsibilities will include**:
- Daily, weekly, monthly reporting on key operational and performance metrics
- Overseeing team performance and delivery against key objectives
- Team coaching and supporting individual development plans
- Providing weekly reports on team performance
- Monitoring renewal process and ensuring there are mínimal delays to supplies
- Identifying CRM enhancements to improve order processing and account management
- Assisting in running and facilitating team training
- Building an open communication environment for your team
**We are looking for**:
- Strong management and reporting skill
- Operationally focused and results driven
- Flexible with an ability to work in a fast-paced environment
- Ability to organise multiple tasks simultaneously
- Skilled using Microsoft Suite and CRM systems is desirable
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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