Customer Service Administrator

Job Description
Do you have a friendly, professional and courteous manner and enjoy providing first class customer service over the phone and by email? Are you organised and have great attention to detail?

An exciting opportunity has opened up for the right individual to join our busy Head Office team as a Customer Service Administrator on a full time basis. The Customer Service Administrator position forms an integral part of KOOSA Kids busy and fast-paced Customer Service Team. Supported by our Customer Service Manager, you will provide first class customer service to the parents using our childcare services and administrative support across KOOSA Kids departments.

This customer service and administration position is a great opportunity for someone looking to further their career within customer service and business administration, and to join a well-established, fun team.

This is a full-time, office-based position, working Monday to Friday 9.30am to 6.00pm at our Head Office in Camberley, Surrey (GU15). The ideal candidate will have a minimum of 1 - 2 years office based customer service and administration experience.

The role
Supported by the Customer Service Manager, you will deliver high quality levels of customer service, administration and organisation. As the first point of contact for customers, you will excel at maintaining a professional, friendly and courteous manner at all time and enjoy speaking to customers, school contacts and KOOSA Kids club staff on a daily basis. You will proactively manage customer enquiries by phone and email, set up and manage parent accounts, process bookings, allocating and managing payments and provide general administration support across the business. You will have excellent telephone manners and be comfortable working on a variety of software packages including Outlook, Word and Excel.

Responsibilities

• Be the first point of contact for telephone and online bookings and queries for our breakfast, after school & holiday clubs, providing high quality, professional customer service.
• Manage club absences on our internal bookings system, escalating any issues to the Customer Service Manager
• Manage the administration of Permanent Placement Agreements process for our breakfast & after school clubs.
• Manage the payment administration process, including allocating payments on KOOSA Kids Online Database & chasing outstanding payments.
• Managing incoming & outgoing post.
• Providing administrative support to the HR Team, e.g. maintaining staff database, supporting the employee referencing process, scanning & filing.
• General administration support for all KOOSA Kids departments (Customer Service / HR / Recruitment / Operations / Finance / Marketing).
• General office support, including providing relevant reports, photocopying, scanning, filing and shredding.

Skills & Experience

• Ideally you have a minimum of 1 - 2 years office based customer service and administration experience
• Previous experience of telephone based customer service an advantage (full training will be provided)
• Demonstrate excellent written & verbal communication skills
• Good attention to detail
• Good working knowledge, or a strong interest to learn, Microsoft Office programmes, specifically Word & Excel
• Be an enthusiastic team player
• Have an excellent telephone manner
• Have good time management & organisational skills
• Have a positive, can-do attitude & flexible approach to tasks
• Be reliable, friendly and professional at all times
• Be a people person with fantastic communication skills who takes pride in delivering outstanding customer service
• Have the ability to be cleared for an enhanced DBS check

Hours
Monday to Friday, 9:30am to 6pm. This is a full-time role, fully office based at our Head Office in Camberley, Surrey (GU15 3YX).

Company Benefits
Company pension, discounted childcare, holiday pay, social activities, professional development, career progression & recognisable qualifications nationwide.

KOOSA Kids are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. The successful candidate will be required to complete an Enhanced DBS disclosure.