IT Technician Apprentice

3 days ago

Portsmouth, United Kingdom Intequal Full time

**Vacancy Overview**:
Do you have an interest in all things tech? Do you have great communication skills?

**Working Week**:
Monday - Friday 8.30 - 17.30

**Weekly Wage**:
£192.4

**Detailed Job Description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the jobexperience to kickstart your career in IT.
About the Company
The company is a highly commended, award winning IT support company offering multi-layered protection and security. On completion of your apprenticeship there is the potential to move into a more senior role and continue in your own personal development throughthe companies CPD pathway.
Job Role
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Technician Apprentice your main roles and responsibilities will include:

- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
- Manage the support ticket queue
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Support all Microsoft systems within the company product line and update as required
- Run daily back-ups when required

**Skills Required**:

- You will be highly organized with excellent communication skills both verbal and written
- You will have a clear and obvious interest in IT and technology in general
- You will have a desire to succeed and be a team player
- You will be honest, reliable and a quick learner
- Logical and methodical approach to problem solving
- You will be adaptable with the ability to multitask
- You will have superb IT skills and a base knowledge of hardware & software.

**Personal Qualities**:
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid toask questions.

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