IT Technician Apprentice

3 days ago

Portsmouth, United Kingdom Intequal Full time

**Vacancy Overview**:
Do you have an interest in all things tech? Do you have great communication skills?

**Working Week**:
Monday Friday 8.30 17.30

**Weekly Wage**:
£175.00

**Detailed Job Description**:
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Technician Apprentice. This is a great opportunity to earn while you learn and gain on the jobexperience to kickstart your career in IT.
About the Company
The company is a highly commended, award winning IT support company offering multi-layered protection and security. On completion of your apprenticeship there is the potential to move into a more senior role and continue in your own personal development throughthe companies CPD pathway.
Job Role
We are looking to recruit an IT Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an IT Technician Apprentice your main roles and responsibilities will include:
Becoming a valued part of the IT Support team
Learning how to provide technical support
Assisting in customer projects and support activities as skills allow
Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
Managing the helpdesk system, ensuring all calls are handled within appropriate SLA timescales in accordance with the clients contracts
Manage the support ticket queue
Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
Support all Microsoft systems within the company product line and update as required
Run daily back-ups when required

**Skills Required**:
You will be highly organized with excellent communication skills both verbal and written
You will have a clear and obvious interest in IT and technology in general
You will have a desire to succeed and be a team player
You will be honest, reliable and a quick learner
Logical and methodical approach to problem solving
You will be adaptable with the ability to multitask
You will have superb IT skills and a base knowledge of hardware & software.

**Personal Qualities**:
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid toask questions.

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