Customer Service Advisor

2 weeks ago


Chandlers Ford, United Kingdom Priority Appointments Full time

A friendly, welcoming team on the outskirts of Southampton area are looking for a Customer Service Advisor. Salary of 19.5k pa, career progression opportunities, 23 days holiday plus bank holidays increasing to 28 days, pension scheme and much more
If you’re someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then this is the role for you
Associated Benefits:

- Salary of 19.5k
- Career progression opportunities
- 23 days holiday plus bank holidays, rising to 28 day
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme
As the Customer Service Advisor you will be:

- Answering incoming calls and ensuring excellent customer service is provided
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carrying out other adhoc administrative duties as required
To succeed as the Customer Service Advisor you will need:

- Previous experience within a customer service or call centre environment
- Outstanding communication skills both verbal and written
- Ability to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems
HOW DO I APPLY?



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