Call Centre Advisor

5 days ago


Chandlers Ford, United Kingdom Clearwater People Solutions Ltd Full time

An exciting role has become available to work with our client, a leading nationwide service provider. This is a fantastic opportunity for somebody looking for a first step in their career. Our client is keen to support you with your career progression.
This role is a permanent, full time position and is on site - based in Chandlers Ford.

**Key benefits for the Call Centre Advisor**:

- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Cycle to work scheme
- Robust Employee Assistance Programme

**Key skills/experience for the Call Centre Advisor**:

- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever-changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality

**Key accountabilities for the Call Centre Advisor**:

- Answering incoming calls, ensuring excellent customer service throughout
- Logging customer call outs into the company's service system
- Updating and maintaining customer records
- Building rapport with customers by being professional, helpful, and flagging any customer concerns with the team



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