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Parts Advisor

2 weeks ago

Chandlers Ford, United Kingdom Snows Group Full time

**PARTS ADVISOR**

**The Driving Spirit**

Snows Group is an AM Top 50 automotive retailer covering 20 brands at 54 franchises. Based in the south and south-west of England the business differentiates itself from its' competitors by delivering outstanding customer service for its' customers and manufacturer partners. We are currently on the lookout for a **Parts Advisor** to join our **Vauxhall** team at **Snows Group** in **Chandlers Ford.**

**Your day**

The **Parts Advisor** role is to satisfy all customer requirements regarding parts and increase all aspects of the parts departments business through structured direct selling.
Your day will include:

- Ensuring a prompt and courteous manner when dealing with customer enquiries, selling the benefits of our products and services, adhering to all trading terms, discounts, and procedures for handling payment for parts.
- Ensure accurate ordering, checking and location of all parts, reporting stock discrepancies and damage to the Service Manager.
- Ensure the safe return of old exchange units and warranty items to the Parts Department, clean and drained of fluids. Make ready for credit return including all necessary paperwork.
- Ensure that all chargeable cases are handled correctly to avoid damage and are returned in a timely manner.
- Pack and load parts correctly to avoid damage or loss, for dispatch to customers via van delivery or postal/carrier services.
- Maintain a good working relationship with all internal and external customers updating prospect records as necessary.

**Your hours of work**

Monday to Friday 08:00 - 17:30 (with 1 hour for lunch)

Saturday 08:30 - 12.30 (1 in 2 rota)

**Have you got what it takes?**
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Attention to detail and maintains good, accurate quality of work.
- Technical Qualification or proven experience of working with vehicle parts.
- Abe to communicate effectively with team, manage external relationships and customer relationships.
- PC and web literate.

*

What is in it for you?*
- Highly competitive salary and bonus scheme.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5,10,15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- Health Shield.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance /company car scheme/ Uncapped earnings potential through commission or bonus structures.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift