Service Advisor Ford plymouth

6 days ago

Ford, United Kingdom Vospers Full time

**About Us**
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

- Holiday accrual scheme & paid day off for your birthday
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes

**The Role**

The main purpose of a Vospers Service Advisor is to provide a professional and courteous reception and service to customers, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times

**Key Responsibilities & Accountability**
- Ensure the smooth running of the Service Department and promote profitability.
- Dealing with customers and ensuring customer satisfaction.
- Administration Duties.
- Maximize utilization of the department.
- Ensure the Smooth Running of Service Department and Promote Profitability
- Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
- Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
- Constantly monitor the progress of available workshop hours, to ensure available hours to be sold are maximized on a daily basis.
- Produce accurate job cards, invoices, estimates and related information.
- Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
- Produce warranty job cards in line with the manufacturers policy and procedures.
- Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
- Liaise with the Parts Department to ensure availability of parts.

**Location**Marsh Mills, Ford Department

**Salary**

Dependent on Experience and Qualifications, to be discussed at interview

**Hours**To be discussed at interview, may include Saturdays on a rota basis

**Care - Accountability - Performance - Respect - Integrity**

**Job Types**: Full-time, Permanent

Work Location: In person

Reference ID: REQ001925

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