Motor Claims Handler

14 hours ago

Norwich, United Kingdom Aviva Full time

**Commercial Lines**

**Customer Service Advisor - Motor Claims**:

- **Starting salary between £21,700 up to £27,500 (depending on hours, skills and experience) plus additional benefits**

Due to continued growth in this area of the business, we have some exciting opportunities available in our Commercial Lines Motor Claims Team

Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we'd love to hear from you.

These are permanent roles and will involve shift patterns covering the hours of 8.00am to 6.15pm (Monday - Friday)

**A bit about the job**:
Your role will be to support our customers through the journey of making a motor claim. You may be taking the first report of their claim and creating bookings with our suppliers to get the customer back on the road, but will also continue supporting them for the duration of the claim, arranging provision of a replacement vehicles, paying out vehicle settlements, or giving updates on repairs/liability.

You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers daily lives. You will need to juggle multiple tasks at pace and utilise a range of digital systems.

**Skills and experience we're looking for**:

- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities
- Team player mentality, with a willingness to learn and help others out
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first
- Embrace and supports change, matched with the ability to share ideas and suggestions to improve our customers' journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.

What you'll get for this role:

- Starting salarybetween £21,700 based on a 35 hour weekor pro rata up to £27,500 if you prefer a 40 hour week(depending on location, skills, experience,and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

**Aviva is for everyone**:
We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

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