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Motor Claims Handler
2 weeks ago
Motor Claims Handler (Theft, Fire & Flood team) - salary from £20,000 up to £26,790, Norwich location
This role is 3 days per week in the Norwich office and 2 days per week working from home
A bit about the job:
In this role you will take ownership of your claims and investigate what has happened to make pragmatic decisions on the best course of action for our customers. You may be taking a new report of a theft, fire or flood, or you may be progressing the customers vehicle repairs, or explaining the impact to their policy.
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Skills and experience we’re looking for:
- Effective time management i.e., the ability to multi-task and prioritise responsibilities
- Strong problem-solving skills matched with an inquisitive nature and a collaborative working style, with a willingness to learn and help others
- Passionate about delivering brilliant customer service and be a superb communicator
- Embrace and support change, matched with the ability to share ideas and suggestions to improve our customers’ journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
What you’ll get for this role:
- Annual salary of £20,000 up to £26,790 (depending on skills, experience, hours and qualifications).
- Generous pension (starting level Aviva contributes 8%, when you contribute 2%).
- Eligibility for annual performance bonus.
- Family friendly parental and carer’s leave.
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days.
- Up to 40% discount for Aviva products.
- Brilliant flexible benefits including electric cars.
- Aviva Matching Share Plan and Save As You Earn scheme.
- 21 volunteering hours per year.
Aviva is for everyone:
We are inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
here