Customer Experience Advocate

**Who We Are**:
Omaze is a venture-backed fundraising platform that helps raise funds and awareness for charity by offering anyone the chance to win once-in-a-lifetime experiences and prizes. Omaze democratizes the charitable giving experience and offers curated prizes that no other platform can match.

Omaze was founded in 2012 to disrupt the fundraising space and bring additive dollars to charities that are too often limited by outdated methods like expensive and time-intensive annual galas. Nearly a decade later, Omaze has raised over $150M net to support over 400 charities, and has set sights on raising $1B in a single year. Headquartered in Los Angeles, we successfully launched in the UK in 2019 and are excited to continue our growth and expansion in this market offering dream homes.

In the UK, Omaze has given away a number of dream homes all across the UK, netting over £3,000,000 for Teenage Cancer Trust, British Heart Foundation, The Prince's Trust, Cancer Research UK and Great Ormond Street Hospital. Whether you are the grand prize winner or not, every donation supports a worthy, vetted cause like these.

**Why You'll Love Working at Omaze**:

- **_Big Impact_** - You will be a part of a one-of-a-kind passionate team of world changers, dedicated to making a meaningful impact in the world.
- **_Growth_** - Omaze is currently one of the fastest growing companies in the world and on a path to be the world's first social impact IPO. If you're excited about a high-growth, fast-paced environment, or about scaling something that's never been done before, we'd love to talk to you.
- **_Unique Culture_** - We live by our virtues. We believe in growing together, spreading joy and dreaming giant.
- Named one of Fast Company's most innovative companies in 2020, #1 in the Social Good Category. Check it out

***Who We're Seeking**:
Omaze is looking for a Customer Experience Advocate located in the UK to handle inbound questions from users at all points of the customer lifecycle. We're looking for someone who's dedicated to ensuring that our users' experience with Omaze is a great one. You understand and care about satisfying customers, and have the communication skills, creativity, and problem-solving abilities to convert challenges into positive interactions. Ideally we are looking for someone who can work Sunday through Thursday from 9am - 1pm AND 2-6pm GMT/BST. Please note, you will not be asked to work on UK bank holidays however, you may be asked to work US Holidays.

**What you'll do**:

- Collaborate with a team of amazing Customer Experience Advocates to make recommendations to the business that result in a better experience for all users
- Help troubleshoot our frequently asked questions and any issues that may arise, while properly escalating points of concern via the appropriate channels
- Build lasting relationships with our customers by fostering a friendly, helpful, genuine and caring support experience
- Represent the Omaze voice, mission and brand through the tone and content of your responses
- Attend virtual bi-weekly team meetings to review, discuss and improve our user experience efforts
- You have at least 1 year experience in customer service
- You handle customer interactions with empathy and treat each interaction as if it was the first time someone has reached out to Omaze
- You have excellent written and oral communication skills
- You thrive on solving complex issues
- You're able to adapt quickly to change
- You enjoy being detailed focused and well-organized
- You're comfortable managing up, asking questions, learning from mistakes, and being collaborative in a remote environment
- You spread joy and understand the impact of a ripple effect
- You love people, are excited to work with a diverse group of partners, and thrive in a fast-paced, dynamic environment
- You're passionate about creating impact
- You must be able to work nights and weekends
- You're available to help cover some holidays
- You have experience with ZenDesk and Shopify Admin (not required)

**What to Expect**:

- Competitive compensation and benefits including attractive equity package.
- We're committed to putting the health of our employees first and are currently working from home with a monthly stipend for the duration of the full company's work from home policy, continuation of company events (virtual), and more.
- We actively seek out diversity of thought and experience to drive innovation. We welcome difference of background, identity, and perspective and work hard to ensure that all people can bring their authentic self to work at all times.