Communications Officer

About Us
- Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 6,500 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.
- The Role

The Communications Officer will provide communications support to the Head of Marketing and Communications, with a particular focus on sourcing quality stories, writing and publishing case studies. The postholder will also be required to source other suitable editorial content for our internal newsletters and other internal/external communications such as media releases, articles and social media.

This role requires close working with various external stakeholders as well as establishing excellent working relationships with other departments and teams.

You will need to respond to enquiries promptly and efficiently and be tenacious and pro-active in your approach. Experience creating and scheduling social media content and posts and website CMS skills (Wordpress) would be an advantage.

**Responsibilities**
- To create new content such as case studies, blogs, social media posts, internal newsletter copy and legal articles.
- To be the main point of contact for internal news and updates, with responsibility for our internal newsletters and other internal communication channels, working closely with HR and other teams.
- To support the effective delivery of our communications and brand strategy, helping to drive and deliver growth.
- To be the communications point of contact including for our Partners in the absence of the Head of Marketing and Communications.
- To liaise with the media, responding to press enquiries and, if requested, writing media releases for distribution.
- To compile media coverage reports and other metrics, showing the effectiveness of communications activities.
- To drive our internal charity committee to ensure employees are informed and engaged in our fundraising activities.
- To support our company events as and when required.
- To source, write and create content for the website and other platforms as directed and in collaboration with our digital marketing partners.
- To secure and create engaging, relevant and professional social media content and respond to enquiries / comments on social media in line with agreed messaging.
- Editing content to ensure grammar, style and tone of voice are appropriate for the channel.
- To work with our SEO partner when required on the company’s websites and CMS, ensuring content meets agreed editorial standards as well as technical requirements for tagging and search engine optimisation.
- To ensure content on our marketing platforms and channels is accurate and updated by content owners according to an agreed schedule.
- Supporting the wider team as required with internal marketing requests such as ordering branded items.

**Person Specification**
- Educated to degree level (or equivalent) qualification.
- At least two years marketing, communications / PR or journalism experience.
- Experience writing and creating content for social media would be advantageous.
- Excellent written English, grammar and attention to detail is essential.
- Ability to identify stories for engaging social media posts that support our strategic objectives.
- Excellent communicator with great interpersonal skills, and a can-do, ‘roll-up sleeves’ attitude.
- Excellent listening skills, able to take feedback on board and respond appropriately.
- Willingness to undertake any specific training when required. - Excellent digital technology skills
- Ability to work to deadlines, manage time effectively and know when to escalate issues to a senior member of the team.

**Salary & Hours**
- Salary of up to £30,000, dependent on experience
- Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
- Benefits

**Hybrid Working**
- 3/2 hybrid working pattern after probation.

**23 Days Holiday**
- Rising to 26 days, plus bank/public holidays.

**Extra Holidays**
- 3 holiday buy backs and an extra day for your birthday after service length requirement.

**Looking After Your Health**
- Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

**Looking After Your Well-being**
- 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

**Work Life / Balance**
- Active social committee with generous departmental and firm-wide social budget.