Customer Support Specialist

2 weeks ago

London, United Kingdom Benchmark Digital Partners Full time

**Customer Support Specialist**

Full Time

East Sheen, London SW14

**Innovate with Benchmark Digital as a Customer Support Specialist**

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital Partners and exploring ESG careers, you’ll be helping customers throughout the business community lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark ESG jobs play crucial roles in helping develop our Environmental, Social & Governance (ESG) best-practice digital transformation software solutions that enhance businesses’ sustainability efforts and help them achieve their ESG goals. With our incredible global team members and leadership, the collaborative spirit of our subscribers and partners, and the continuous innovation in leveraging exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, Benchmark ESG careers mean using your skills to develop fresh ideas and initiatives.

**About Benchmark Digital Partners**

**What we offer**:

- MultiSport Card
- 100% home office
- Same month salary
- 3 extra paid personal days annually
- Tight-knit team
- Business travel opportunities

**Who you are**:

- You are able to anticipate and respond to customers' needs with relevant solutions
- Strong interest in customer service
- Comfortable working in a skilled technical environment with rapid changes in direction and demand
- You are able to maintain organization while working with multiple stakeholders and projects in parallel
- You know the importance of keeping stakeholders informed through consistent communication
- Able to work with a high degree of professional judgement

**Skills you have**:

- Degree-level qualification (Preferred but not required) in information systems/computer science, engineering/science fields, communications, or computer-related training
- Experience with SaaS products
- Experience with managing projects
- Excellent English written and verbal communication skills
- Proficiency in MS Office (excel, PowerPoint, Word, Outlook)
- SQL experience advantageous

**What you´ll do**:

- Provide on-time technical support to our Customers through our HelpMe Ticketing System by providing regular quality communication with our customers
- Assist with customer implementations and carrying projects through to completion
- Partner with the Customer Relationship Managers and aligning with the customer’s long-term goals
- Develop and maintain a solid understanding of business processes and customer enquiries
- Collaborate with different departments such as the product development team to evaluate potential solutions

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