Customer Support Specialist

1 week ago

London, Greater London, United Kingdom Brian Oak Limited Full time £25,000 - £40,000 per year

Hiring Customer Support Specialist

A Brian Oak, we are looking for an empathetic and tech-savvy Customer Support Specialist to become the voice of our product and the hero for our users. You would not just be answering queries, you will be a critical part of our team, shaping the customer experience and directly impacting our growth.

What You Will Do:

  • Be the first point of contact for our customers, providing friendly and efficient support via email, WhatsApp, and social media.
  • Diagnose, troubleshoot, and resolve complex customer issues with patience and a problem-solving mind set.
  • Go above and beyond to turn a frustrated user into a loyal fan.
  • Coordinate with the internal team warehouse for resolution of customer queries.

What We Are Looking For:

  • 1-3 years of experience in a customer-facing support role.
  • A natural problem-solver who loves digging deep to find the root cause of an issue.
  • Excellent, clear, and compassionate written communication skills.
  • Comfortable with technology.
  • Ability to boom in a fast-paced environment and manage your time effectively.

Why You Will Love Working With Us:

  • Dedicated learning budgets, training, and clear career paths.
  • Competitive salary.
  • Collaborative, supportive, and passionate people on the team who celebrate wins together.

Ready to Apply?

If this sounds like the perfect fit, we would love to hear from you Please share your resume with us

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