Customer Service Administrator

5 days ago

Portsmouth, United Kingdom Corrigenda Ltd Full time

**Job summary**

Corrigenda are looking to recruit an enthusiastic Customer Service Administrator, who will be based at our Halpern office, with occasional visits to other offices for training, meetings etc.

If you feel you have the right skills and experience to succeed in the role, we would love to hear from you.

**Responsibilities include (but not limited to)**
- Answering the phone in a timely manner and directing calls / taking messages accordingly
- Liaise with and provide feedback to customers on the progress of jobs
- Liaise with external contractors
- Generating jobs on the Corrigenda CAFM system
- Relaying instructions to engineers and collating details of works in progress
- Processing and inputting worksheet information correctly onto our system
- Liaise with contract managers and engineers to ensure effective communication
- To contribute to implementing new working methods and actively participate in continuous improvement
- Updating client portals
- Raise and issue purchase orders for materials and subcontractors
- Assist with arranging site access & appointment bookings with clients
- Other general administrative duties
- Assist with other work activities when required and provide team cover during holidays/sickness

**Knowledge and Experience**

**Essential**
- Previous experience working in a front-line customer advisor / helpdesk role
- Previous experience dealing with customer queries
- Excellent written and verbal communication skills
- Ability to achieve high levels of customer satisfaction
- Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently
- Attention to detail
- IT literate
- A minimum of C/4 grade in English and Math (or equivalent)

**Desirable**
- Previous experience working in a facilities role
- Experience in using client data bases for call handling and task logging

**Benefits**
- Competitive salary
- 31 days’ annual holiday (inclusive of Bank Holidays)
- BUPA Cashplan
- Enrolment into our pension scheme
- Employee Assistance Programme
- Refer a friend reward scheme
- Health and wellbeing staff discount website through BUPA

**Job Types**: Full-time, Permanent

Pay: Up to £27,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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