Security Officer

**Job description**:
**Site Specific Information**:

- Industry: Retail
- Site Address: Orchards Shopping Centre, Hayward Heath, RH16 3QH.
- Hourly Pay Rate: £13.00 per hour
- Numbers required: 1
- Rotations: X1 Relief Security Officer supporting site during the upcoming festive period, working day shifts between 36 and 48 hours per week.
- Scope: To be allocated extra shifts on this site and others close by so you can increase your monthly earnings

**Essential for the role**:

- SIA DS, SG or CP Licence
- First Aid Qualification
- Customer Service experience
- Previous Security Experience within a similar setting
- Able to get to and from site with ease
- Smart Appearance at all times

**SCOPE**:
Consortio Security are looking to recruit 1 new Security Officer for the Orchards Shopping Centre in Hayward Heath, postcode RH16 3QH.

To be considered for this role you must hold an active SIA License be it Close Protection, Door Supervisor or Security Guard. You must have an in date First Aid qualification, excellent Customer Services qualities, and have previous Retail experience.

You don’t need a Driving License for the role, but you must be able to commute to and from site with ease utilising your own mode of transport.

This role would suit someone who is flexible, able to think on their feet, who is able to constantly prioritise tasks ensuring that the most critical issues are dealt with first and foremost.

Your appearance must be smart at all times.

All holidays, illnesses and compassionate shifts will be offered, meaning you can work extra shifts as and when they are available.

There is an immediate start date for the successful person.

**JOB DESCRIPTION**:
Purpose of the role: To provide an efficient and professional security service to Consortio Security’s clients as specified, demonstrating the highest levels of professionalism, customer service and integrity.

**MAIN DUTIES**:
Main Duties include controlling access and egress to site, booking staff and visitors onto the site, patrolling the site internally and externally, immediate first aid management prior to the emergency services attending the site, fire evacuation and testing procedures, coordinating safe movement of staff and visitors whilst they are on site as well as incident management.

**DUTIES**:

- Be a good presence in the mall space, especially at the entrances.
- Check in regularly with all the retailers, but more so the core ones, i.e. M&S, Superdrug, Entertainer, Fat Face etc. Therefore, customer service must be a huge priority.
- Lunch break will be paid, however if there is an emergency, they must attend, and the rest of the break will be carried over later in the day.
- First Aid - because ambulance times are taking so long, if an elderly customer falls, to sit with them, so I don't lose Daren for up to five hours.
- Answer all enquiries courteously and professionally.
- Monitor CCTV footage for protection of property and assets.
- Complete the daily log, noting all appropriate activity.
- Produce accurate reports as and when needed.
- Conduct sufficient internal and external patrols to ensure security of all zones utilizing technical capabilities.
- Ensure all procedures, site / Assignment Instructions and protocols are always followed; being particularly diligent when in an emergency.
- Always maintain tidy and clean work areas.
- Thorough cleaning handover of all areas prior to handover from shift to shift
- Ensuring personal boundaries are always adhered to making sure that the line is never crossed.
- Always book on and off your shift utilising the site mobile phone.
- Be an effective ambassador for Consortio, always smart and diligent with elevated levels of integrity.
- Retail experience is essential.

**Essential Requirements**:

- A current SIA Licence - Carried on your person at all times whilst on duty
- Smart appearance, following the Consortio uniform requirements to the letter
- Good verbal communication skills, pleasant manner, approachable, clearly spoken
- Shows excellent customer care skills
- Always shows courtesy and respect for people in all situations
- Possesses computer literacy of at least a basic level
- Demonstrates basic numeracy and literacy skills for following instructions and preparing reports
- Demonstrates good observation skills and an attention to detail
- Remains calm and professional under pressure
- Always punctual and reliable
- Demonstrates a flexible attitude to changing working hours and patterns
- Must demonstrate understanding of Health & Safety requirements when handling and using machinery and use appropriate Personal Protective Equipment
- Supports the team, always giving assistance.

**Pay Rate**:

- £13.00 per hour

**Start Date**:

- There is an immediate start date for the successful person.

**BENEFITS**:
**Pay As You Earn Salary**:
Our PAYE app allows you to manage your salary as you earn it through the month, giving you the freedom withdraw money if required.

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