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Ict Apprentice

2 weeks ago

London, United Kingdom e-Careers Full time

**ICT Apprentice**

**Location**: Central London (Work from home opportunity)
**Salary**:£19,700 + Perks
**Contract**: Full Time, Permanent

**Are you passionate about IT and looking for a new opportunity to kickstart your career?**

**Specific Areas of Responsibility**:

- O365 Apps
- Active Directory maintenance
- Teams administration and support
- Creating new user accounts
- Resetting password
- Assisting with on-going projects
- Setup of new IT equipment
- Supporting users with IT queries
- Creating Purchase Orders
- Service Desk and General IT support
- Cyber awareness and action
- Contribute to the rollout of the laptop replacement program
- Assist in the management of business system implementations

**Working With Others**
- Work with Country office support staff to research the best solution to the IT related problem
- Talking staff/clients through a series of actions, either face to face or remotely
- Under Head of IT guidance, document scopes of work for IT project implementations
- Establish a good working relationship with staff and external users of the system as well as third party organisations
- Training and educating end-users with guidance on O365 capabilities and collaboration tools
- Document work performed through the ticketing system including details and outcomes
- Take a hands-on proactive project management role in working with CIUK and Country offices to ensure project objectives are reached
- Write procedures to guide the businesses on how they can enhance their O365 skills

**ICT Apprentice - About You**
- Min 5 GCSE including Maths & English (No BTEC Level 3 IT)
- Good customer service for all support queries and adhere to all service management principles
- The ability to work on one’s own initiative as well as part of a team to resolve all client’s issues to the highest of standards
- Be hard working
- Be driven and enthusiastic to succeed

**Please Note**:There is a requirement for post holder to work flexibly with other members of the IT team in order to provide IT service to UK and European Offices between the hours of 8am - 6pm GMT

**It would be great if you had previous experience within the following**: IT, Information Technology, Technical, Technology, Computing, Customer Service, ICT, Training, School Leaver, Apprentice, Apprenticeship, Learning, Development

**If you feel you have the skills and experience to be successful within this role, click on APPLY today**

**No agencies please