Inbound Customer Service Representative

4 days ago


Edinburgh, United Kingdom VP Event Management LTD Full time

Are you a dynamic communicator with a passion for delivering exceptional customer experiences? Join our innovative sales and marketing firm, where you'll represent leading brands across diverse campaigns

**Role Overview**

We're seeking a proactive Inbound Customer Service Representative who excels at engaging customers and transforming inquiries into lasting relationships. If you're motivated, articulate, and eager to represent top-tier brands, this opportunity is your gateway to success.

**Key Responsibilities**
- Serve as the primary contact for inbound customer inquiries, ensuring each interaction embodies our clients' brand values.
- Collaborate with sales and marketing teams to provide insights from customer interactions.
- Maintain detailed records of customer interactions using our CRM system.

**Qualifications**
- Exceptional communication skills with a talent for building rapport.
- A solution-oriented mindset, consistently aiming to exceed customer expectations.
- Ability to multitask in a fast-paced environment.
- Prior experience in customer service or sales is advantageous but not required.

**Why Choose Us?**
- Competitive salary with performance-based incentives.
- Comprehensive training programs to ensure your success.
- A vibrant and supportive team culture that celebrates achievements.
- Opportunities for career advancement within our expanding company.

Pay: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person



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