Inbound Customer Service Advisor

4 days ago


Edinburgh, United Kingdom THE CLOUT GROUP LIMITED Full time

**About the Role**

We are seeking a dedicated and enthusiastic **Inbound Customer Service Advisor** to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. If you have strong communication skills and a passion for helping others, we’d love to hear from you

**Key Responsibilities**
- Resolve customer issues, providing accurate information and solutions in a timely manner.
- Maintain detailed and accurate customer records in the CRM system.
- Collaborate with internal teams to address customer concerns and escalate issues when necessary.
- Meet performance targets, including call quality, resolution time, and customer satisfaction.

**What We’re Looking For**
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Previous experience in customer service or a similar role is preferred.
- Positive attitude, patience, and a willingness to go the extra mile for customers.

**Benefits**
- Competitive salary and performance bonuses.
- Comprehensive training and ongoing professional development.
- Health and wellness benefits.
- Opportunities for career advancement.
- Supportive and inclusive work environment.

Pay: £25,000.00-£28,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person



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